Harman Preet Kaur

• Handled 50 Emails per day to address customer inquiries and concerns.
• Identified issues, analyzed information and provided solutions to problems.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered constant flow of customer calls with minimal wait times.
• Worked flexible hours; night, weekend, and holiday shifts.
• Managed over 150 calls per day

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Completed point of sale opening and closing procedures.
• Managed inventory control, cash control and store opening and closing procedures.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Approved regular payroll submissions for employees.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition..
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations

• Built strong relationships with customers through positive attitude and attentive response.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals and Increased sales by 20-30%.

• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging..
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Increased sales by 10%

GPA: 55% 55