Rahul Tadvi
Associate
Mumbai
Summary
Experienced professional with a demonstrated history of work in the outsourcing/offshoring, Sports Content planning and scheduling. With a particular skill set in Team management, Data analysis,nCommunication, Problem Solving, Content Scheduling, Content Planning, Employee Training, Leadership and Consumer Services. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Senior Process Associate
Tata Consultancy Services
03.2023 - Current
- Acquired skills needed for successful Content Planning and Scheduling.
- Maintain SLA for channel release.
- Maintaining and scheduling priority one channel.
- Researching relevant information for future content.
- Co-ordination with media admin and resource team for creation of media content.
- Liaising with Ad-Sales and promotions team to to optimise commercial values of channels.
- Co-ordinating with On-air team to ensure smooth transition of Linear channels and cater to any adhoc request.
- Actively seek opportunities for automation to reduce error and optimise time management.
- Enable successful induction and transition of new recruits in media faculty.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Team Coach
Concentrix India Pvt Ltd.
03.2022 - 03.2023
- Assisted team with achieving sales target by improved growth conversation and successful completion of sale transactions
- Provide feedback based on regular findings to increase productivity while ensuring Cape and technical SLA's are met
- Share regular reports detailing Sales, NPS and resolution offered along with findings and analysis.
- Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
- Led team meetings to discuss progress, address concerns, and share best practices for continuous improvement.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
Senior Technical Support Specialist
Concentrix India Pvt Ltd.
05.2015 - 03.2022
- Learnt about Australian Telecom Industry and various rules, laws, providers etc
- Had a detailed training about communicating and assisting clients with technical queries
- Had opportunities to assist in room various new recruits leading to successful transitioning from training
- Managed teams of new recruits and guided them to achieve required targets by providing timely feedback and assistance
- Helped in maintaining overall cape of the process by driving calls accordingly as required by the clients
- Conducted process training for batches of new recruits and also the transition
- Worked as tier 2 Technical support executive to assist customers with ongoing issues and also avoid ombudsman escalation.
Customer Service Representative
Medusind India Pvt Ltd.
Mumbai
04.2013 - 12.2015
- Learned about various aspects of American Health Insurance Industry
- Had on job training about data collections from Insurance companies regarding Coverage, Eligibility & Payment criteria
- Also had an in depth training about Current Procedural Terminology (CPT) for verification.
Education
Bachelor of Commerce - BCom, Finance, General - undefined
Mumbai University Mumbai
Business Management -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
07.2018 - 05.2020
Skills
Coachingundefined
Websites
Timeline
Senior Process Associate
Tata Consultancy Services
03.2023 - Current
Team Coach
Concentrix India Pvt Ltd.
03.2022 - 03.2023
Business Management -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
07.2018 - 05.2020
Senior Technical Support Specialist
Concentrix India Pvt Ltd.
05.2015 - 03.2022
Customer Service Representative
Medusind India Pvt Ltd.
04.2013 - 12.2015
Bachelor of Commerce - BCom, Finance, General - undefined
Mumbai University Mumbai
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