RISHIKESH VIJAYKUMAR
Senior Process Associate
Chennai,Tamilnadu
Summary
Results-driven professional with over three years of experience in U.S. mortgage loan processing, medical billing, and compliance. Expertise in data quality analysis, credit report evaluation, and validation of financial and medical documents, complemented by a strong background in various loan types. Proven ability to identify discrepancies and resolve issues efficiently while managing end-to-end mortgage processing tasks. Consistently delivers comprehensive reports to management, significantly enhancing operational efficiency and supporting informed decision-making.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Senior Process Associate
NAF Technology Services India Pvt. Ltd.
Chennai
FEB2024 - Current
- Managed end-to-end U.S. mortgage processing tasks, ensuring accuracy and compliance with regulatory standards.
- Verified borrower's documentation, including W-2s, paystubs, and 1003s, and organized files to streamline processing.
- Evaluated credit reports and the Automatic Underwriting System (AUS) to analyze data and identify discrepancies for error-free processing.
- Analyzed data and identified discrepancies, ensuring error-free processing.
- Handled queries via email and chat, providing timely and accurate responses.
- Monitored the underwriting process and provided updates.
- Generated and presented comprehensive reports to management, highlighting key performance metrics.
- Maintained a good rapport with the loan officer, sales team, and other department leads.
- Managed loan pipelines and monitored deadlines to ensure timely completion of loan transactions.
- Consistently maintained high standards of quality and utilization targets.
- Familiar with the Quantum CRM system, including uploading and reviewing documents.
- Proactively requested missing documents from loan officers to facilitate precise underwriting submission.
- Adapted quickly to changing procedures and updates from onshore stakeholders.
- Served as a knowledgeable team resource, offering support and clarification to peers when needed.
- Selected by the sales team to support a specific loan officer due to consistent performance and reliability.
- Proposed innovative ideas to onshore stakeholders to improve operational processes, some of which were successfully implemented.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Managed and coordinated multiple projects while ensuring timely completion.
Process Associate - Transaction Processing Representative
Accenture Solutions Pvt. Ltd. under Quess Corp Pvt. Ltd.
Chennai
OCT2021 - FEB2023
- Processed entries for adjustments and postings to client accounts.
- Trained staff on procedures and guidelines for efficient task execution.
- Collaborated with teammates on departmental projects related to web error applications and mail discrepancies.
- Audited files for completeness and accuracy to ensure compliance before client mailings.
- Prepared monthly MS Excel reports detailing teamwork data and quality metrics.
- Identified areas of improvement within the existing system and recommended solutions.
- Monitored daily production activity, ensuring the accuracy and completeness of data entry.
- Collaborated effectively with team members across departments to ensure successful completion of projects within deadlines.
- Resolved customer inquiries promptly and professionally via telephone or email.
- Utilized problem-solving skills to research complex issues quickly and accurately.
- Demonstrated ability to work independently on multiple tasks with minimal supervision.
- Interacted with customers, contractors and third-party vendors.
- Responded to client inquiries and concerns regarding claim policies.
- Properly processed the client data for average of 150 to 200 customers daily.
Education
B. Com -
SRM Institute of Science and Technology
Chennai01.2021
12th Grade - undefined
St. John's M.H.S. School
Chennai01.2017
10th Grade - undefined
St. John's M.H.S. School
Chennai01.2015
Skills
Data entry
Monthly financial statements
Process documentation
Client payroll
Staff mentoring and coaching
Year-end processing
Reporting and documentation
Audit reporting
Data analysis
Timeline
10th Grade - undefined
St. John's M.H.S. School
12th Grade - undefined
St. John's M.H.S. School
Senior Process Associate
NAF Technology Services India Pvt. Ltd.
FEB2024 - Current
Process Associate - Transaction Processing Representative
Accenture Solutions Pvt. Ltd. under Quess Corp Pvt. Ltd.
OCT2021 - FEB2023
B. Com -
SRM Institute of Science and Technology