Prashant Mishra
SENIOR PROCESS ASSOCIATE
Mumbai
Summary
Dynamic Senior Process Associate at TCS with expertise in data analysis and process optimization. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in SQL and advanced Excel, I effectively led teams to achieve reporting objectives and implemented data-driven strategies that improved performance metrics.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
TCS
Mumbai
04.2022 - 04.2025
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Assessed risk factors in business processes, proposing mitigation strategies to minimize potential issues.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Analyzed data trends to recommend data-driven decisions that led to enhanced performance metrics.
- Maintained database systems to track and analyze operational data.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Collected, arranged, and input information into database system.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
US Recruiter Analyst
2Coms Consulting Pvt Ltd (Accenture)
Mumbai
07.2021 - 01.2022
- Identified skill gaps within teams, working closely with hiring managers to develop targeted recruitment plans.
- Managed full-cycle recruiting processes independently across multiple departments, contributing to overall organizational growth.
- Maximized job board effectiveness by crafting compelling job descriptions that attracted top talent.
- Optimized talent acquisition budget allocation by identifying cost-effective sourcing channels and methods.
- Improved candidate selection process by implementing data-driven recruitment strategies and analytics.
Technical Analyst
Whitehat Jr
Mumbai
03.2020 - 05.2021
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Sports Analyst
SportstecHudl Pvt Ltd
08.2017 - 02.2020
- Developed comprehensive game plans with coaching staff, utilizing advanced analytics to maximize team success.
- Presented weekly analytical reports to coaching staff, highlighting key trends impacting team performance both offensively and defensively.
- Delivered insightful post-game analysis, highlighting key trends and patterns that impacted game outcomes.
- Enhanced team performance by conducting thorough statistical analysis and identifying areas for improvement.
- Streamlined data collection processes, ensuring accurate and timely information for coaches and trainers.
Education
Bachelor of Engineering (Information Technology) - Information Technology
Shree L.R Tiwari College of Engineering
Mumbai, India 04.2001 -
Skills
Verbal and written communication
Process documentation
Data entry
Data visualization
Data analysis
SQL
Python programming
Data cleaning
Excel functions
MS Excel
Advanced Excel
JIRA
Power BI
Timeline
Senior Process Associate
TCS
04.2022 - 04.2025
US Recruiter Analyst
2Coms Consulting Pvt Ltd (Accenture)
07.2021 - 01.2022
Technical Analyst
Whitehat Jr
03.2020 - 05.2021
Sports Analyst
SportstecHudl Pvt Ltd
08.2017 - 02.2020
Bachelor of Engineering (Information Technology) - Information Technology
Shree L.R Tiwari College of Engineering
04.2001 -
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