Venkatesh A
Hyderabad
Summary
Dynamic professional with a proven track record at HSBC, excelling in customer relationship management and performance analysis. Adept at fostering teamwork and driving revenue growth through effective problem-solving strategies. Skilled in Microsoft Excel, I consistently deliver results while mentoring teams to enhance operational efficiency and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
HSBC
Hyderabad
03.2023 - Current
- Facilitated international voice assistance for banking operations.
- Managed escalation calls to resolve customer issues efficiently.
- Promoted sales initiatives to enhance revenue growth.
- Executed customer problem-solving strategies to ensure satisfaction.
- Performed banking maintenance tasks on behalf of customers.
Subject Matter Expert
Tech Mahindra
Hyderabad
12.2018 - 01.2023
- Mentored junior staff on best practices for process-related queries and implementation strategies.
- Provided individualized support to team members and managers to foster continuous improvement.
- Analyzed key performance indicators to determine and implement effective strategies.
- Managed time efficiently to ensure timely completion of tasks and adherence to deadlines.
Education
Bachelor of Technology - Mechanical Engineering
Vignana Bharathi Institute of Technology
Hyderabad04-2018
Intermediate -
Sri Chaitnaya Junior Kalasala
Hyderabad03-2014
High School -
Oshin High School
Hyderabad04-2012
Skills
- Teamwork and relationship building
- Task management and prioritisation
- Microsoft PowerPoint and Excel
- Excellent verbal and written English language skills
- Multitasking proficiency
- Attention to detail
- Written communication skills
- Team leadership
- Performance analysis
- Customer relationship management
- Technical support expertise
- Service issue resolution
Timeline
Senior Process Associate
HSBC
03.2023 - Current
Subject Matter Expert
Tech Mahindra
12.2018 - 01.2023
Bachelor of Technology - Mechanical Engineering
Vignana Bharathi Institute of Technology
Intermediate -
Sri Chaitnaya Junior Kalasala
High School -
Oshin High School
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