Sweta Mandal
Kolkata
Summary
Finance professional with 4 years of experience in Finance and FP&A domains, with a thirst to learn, unlearn, and relearn to mold with upcoming challenges, align with upcoming technologies, and take the lead on new roles, responsibilities, and upcoming challenges for personal as well as professional development in the finance and accounting industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services
Kolkata
07.2025 - Current
- Responsible for month-end close and reporting activities like Journal Booking, Fixed asset accounting, Reconciliations, Financial statement analysis, Accrual posting, Auditing, and GL close, Month end reporting, SOX testing control and compliance, Workpaper processing with 99% accuracy within the SLA agreed upon by the business, which results in a smooth monthly close before time.
- Streamlined process documentation for improved operational efficiency through updated SOP and maintained workflow consistency through SOP audit resulted in bridging the gap of activities involved by 70%.
- Coordinated cross-functional teams to ensure project alignment and execution to automate daily files, reducing manual intervention in arduous activities, which reduced repetitive tasks by 70%.
- Created KPI and SLA reports on process performance metrics for senior management review on a weekly and monthly basis, summarizing key performance indicators associated with customer service activities, which resulted in a 95% improvement in POT.
- Performed root cause analysis on identified issues impacting client experience or process performance, and developed and implemented process improvement initiatives to reduce customer wait times.
- Resolved escalated issues from clients in a timely manner, while ensuring satisfaction with solutions provided, helping to build and ensure project stability by 65%.
- Led initiatives to implement best practices across operational tasks and procedures by preparing a task schedule and setting task priorities, which led to task completion ahead of time, gaining process operational efficiency.
Process Associate
Capgemini Technology Services
Kolkata
04.2023 - 07.2025
- Responsible for Journal booking, Auditing, Accrual posting, Reconciliation, Ad-hoc entries, Month-end closure and reporting activities cash flow analysis, invoice processing which resulted in smooth monthly closing with 99% accuracy within SLA agreed upon by the business.
- Implemented process improvement ideas that significantly reduced the time of regular activities by 80%.
- Resolved internal and external process challenges and issues arising out of day-to-day activities by proper communication through emails, calls, and team meetings, which resulted in resolution of internal and external process-related issues by 80%.
- Handled client and requester calls, highlighting process-related issues through calls, and seeking resolutions to streamline the process resulted in resolving issues by 85% by prioritizing query levels and providing ready assistance regarding tasks, which improved the operational efficiency of the process by 80%.
- Trained new joiners, making them fit for production, through continuous feedback and support which increased productivity by reducing time loss and reduced error percentage to 1%.
- Prepared SOP by examining the challenges faced by the process in daily operations by including suitable and suggestive measures to eliminate them by performing SOP audits in a timely manner, which eliminated process issues by 90%.
- Performing UAT testing for new entity onboarding, supplier setup, performing a mass addition run, and creating an invoice aging file resulted in a smooth transition of newly onboarded entities and timely payment of invoices with 80% efficiency in production.
Associate
Capgemini Technology Services
Kolkata
03.2022 - 03.2023
- Responsible for Journal Posting, Reconciliation, Accrual entry with 99% accuracy.
- Gather overall process knowledge, and make use of SOPs to perform process related activities with 99% accuracy.
- Email and Ad HOC handling through ensure smooth performance
- Process and Audit invoices before payment to avoid errors with 99% accuracy.
Education
MBA - Finance
Xavier's University
Kolkata06-2027
Bachelor of Accounting And Finance - Accounting And Finance
University of Calcutta
Kolkata07-2019
Class 12 - Commerce
Aditya Academy Secondary
Kolkata, India05-2016
Skills
- Finance and FP&A
- Process documentation
- Cash flow analysis
- Client relationship management, Communication, Leadership, Team Player, Adaptability
- MS Office( Excel, Advance Excel, Powerpoint)
- Blackline
- Oracle, Java, Peoplesoft, Ariba, Cognos
- Data validation
- Accounting cycle
- Financial Statement review
- Reconciliation
- Training and mentoring
- Problem solving
- KPI and SLA reporting
- SOX compliance
- Month-end reporting
- Journal posting
- Year-end processing
- Powerplant
- Problem-solving abilities
- Process improvement
- Auditing practices
- Cross-functional collaboration
- Root cause analysis
- Crisis management
- Cross-functional team leadership
- Resource allocation
- Team leadership
- Relationship building
- Business strategy development
- Effective communication
- Time management abilities
- Operational Streamlining
- Attention to detail
- Client relationship management
Accomplishments
• Process Associate (04-2023)
(Got promoted within one year from Associate to Process Associate)
• Rising Star (Capgemini Technology Services) (07-2023 to 09-2023)
(Got promoted within one year from Associate to Process Associate)
• Rising Star (Capgemini Technology Services) (07-2023 to 09-2023)
Languages
English
First Language
Bengali
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Project on Information Technology (2018)
- Project On Mutual Funds (2019)
Certification
Strategic Management - The Competitive Edge
Timeline
Senior Process Associate
Tata Consultancy Services
07.2025 - Current
Process Associate
Capgemini Technology Services
04.2023 - 07.2025
Associate
Capgemini Technology Services
03.2022 - 03.2023
MBA - Finance
Xavier's University
Bachelor of Accounting And Finance - Accounting And Finance
University of Calcutta
Class 12 - Commerce
Aditya Academy Secondary