Pinank Mehta
Senior Process Associate
Gandhinagar
Summary
Passionate senior process associate offering well-developed skills indata analysis and managing capable teams. Pursuing position in busy company where qualified individual is highly sought. A smartworking employee with customer services, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Senior Process Associate
TCS E-serve International Limited
10.2021 - Current
- Working in Mortgage Originations under Mortgage banking.
- Achieved a significant decrease of over 40% in errors by developing and implementing an automated solution with Excel and VBA.
- Established standard operating procedures for a couple of sub-processes.
- Published 2 global-level process maps in a concise and clear manner.
- Served as a virtual representative for the team at both cluster and client levels globally.
- Skilled in managing and interpreting diverse reports, including MIS, EFMA, Utilization, Attendance, and other administrative data for a team of 70.
- Developed multiple files to optimize data organization for streamlined record keeping, analysis, and reporting.
- Supported in training and production processes for recently onboarded team members.
- Organized and executed team-building activities every Friday across two locations.
- Demonstrated expertise in sorting, analyzing, and verifying various client and end customer documents.
Information Process Enabler
Tata Consultancy Services
09.2019 - 01.2021
- Successfully operated within the BFSI domain, specializing in card collections while adhering to FDCPA guidelines.
- Conducted comprehensive review and analysis of customer credit recovery communication requests.
- Streamlined the sorting and allocation of customer accounts based on type, portfolio, date, and SME.
- Offered support for contingency operations across six distinct processes.
- Efficiently performed checker activity to maintain the precision of customer accounts.
Education
Applied Finance by KPMG -
THE MASTERS' UNION
Bachelor of Commerce, Advanced Accounting and Auditing - undefined
GUJARAT UNIVERSITY, AHMEDABAD
Skills
Reporting and documentation
Staff mentoring and coaching
Lean Six Sigma
Process Documentation
Report Analysis
Presentations
Quantitative analysis
Logical reasoning
Problem-solving
Process Improvement
Process Mapping
Verbal and written communication
Recognition
- On the Spot award [March'20]
- Special Initiative Award [Sept'21]
- Performer of the month [June'22]
- Performer of the month [October'22]
- Performer of the Quarter [July'23]
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Gujarati
Advanced (C1)
Interests
Singing
Photography
Reading
Timeline
Senior Process Associate
TCS E-serve International Limited
10.2021 - Current
Information Process Enabler
Tata Consultancy Services
09.2019 - 01.2021
Applied Finance by KPMG -
THE MASTERS' UNION
Bachelor of Commerce, Advanced Accounting and Auditing - undefined
GUJARAT UNIVERSITY, AHMEDABAD