Ram Karan
Territory Sales Manager
Delhi
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Territory Sales Manager
Phone Pe Pvt. Ltd
12.2018 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with area, regional and strategic managers for daily support and strategic planning for accounts.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Team Leader
Vodafone India Pvt Ltd
Delhi
07.2017 - 09.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Store Manager
Reliance Digital Xpress Mini
West Delhi
02.2014 - 07.2017
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Sales Executive
LG Mobiles
West Delhi
03.2013 - 02.2014
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Sales Promoter
Aircel Telecom
West Delhi
04.2011 - 10.2012
- Performed market research to cater sales promotion incentives and increase sales.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Identified product features to promote in ad campaign.
- Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
Education
Bachelor of Arts - English
Shobhit University
Meerut 04.2012 - 04.2015
Skills
Order management
Improvement planning
Business development and planning
Product and service sales
Trend Analysis
Territory Management
Timeline
Territory Sales Manager
Phone Pe Pvt. Ltd
12.2018 - Current
Team Leader
Vodafone India Pvt Ltd
07.2017 - 09.2018
Store Manager
Reliance Digital Xpress Mini
02.2014 - 07.2017
Sales Executive
LG Mobiles
03.2013 - 02.2014
Bachelor of Arts - English
Shobhit University
04.2012 - 04.2015
Sales Promoter
Aircel Telecom
04.2011 - 10.2012