Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Monika Gupta

Monika Gupta

IT Professional
Bangalore,KA

Summary

  • Customer-focused proactive leader with 18+ years of experience in IT.
  • Adept in managing customer escalations / challenges head on, help resolve complex problems and adapt quickly to changing priorities.
  • Proficiency in Service Management, SRE, Agile, DevOps and End to End service wrap.
  • Built a Roadmap for Continues service improvement using SRE practices like TOIL automation, observability.
  • Responsible for managing customer expectations, improvement of customer happiness index.
  • Management of ITSM Practices - General - Risk/Strategy/Measurement/ Reporting/Knowledge, Service - Availability/Monitoring/Configuration/Capacity/Incident/Problem/Change/Release/Service-Levels, Technical - Deployment/Infrastructure/Development Setup monitoring of key DevOps tools/services using Dynatrace Setup end to end Service management using ServiceNow.
  • Adept in Major incident management, 24 7 support for P1/P2s to resolve within SLAs. Good in building relationship with partners, customers, and suppliers. Identification of automation patterns to avoid incidents related to Infrastructure issues Identification of Infrastructure patterns to manage capacity.
  • Implemented Comms strategy for effective response management for incidents/upgrades/releases/updates Responsible for Management and Transformation of Legacy apps and work through EOSL process
  • Responsible for managing centralized tools for service management for DevOps Center of excellence and accelerate adoption of best practices
  • Setting up AIOps to automate ticket management and resolution.

Overview

18
18
years of professional experience
4
4
Certifications

Work History

SRE Lead

BT
07.2019 - Current
  • MOBIUS Platform & Tools – Responsible for Reliability & Availability
  • End to End Service Management
  • Monitoring , Incident Response Management
  • Implement SRE practices

DevSecOps Senior Professional

DXC India Pvt Limited
02.2016 - 06.2019
  • Worked as an individual contributor to setup DevSecOps practice for various technology stacks
  • Integration of tools like Sonar, TruffleHog, ZAP from OWASP
  • DevOps using AWS pipeline and Jenkins pipeline
  • Serverless functions using AWS lambda, Google cloud functions
  • CAI using AWS Lex, Connect and Alexa
  • Proof of concept development using Node JS based frameworks like Angular and React

Ops Team Lead

DXC India Pvt Limited
04.2010 - 01.2016
  • End to End feature management includes Requirements, development, unit testing, SIT and UAT.
  • Build management using Jenkins
  • Source code management in GIT
  • Release management in Confluence and JIRA
  • Defect Management in JIRA
  • Work with BA/Client partner for business clarifications.
  • Project Tracking in JIRA in using Sprints.
  • Manage Release pipelines

Java Developer

DXC India Pvt. Ltd
08.2005 - 11.2010


  • Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
  • Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.
  • Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.

Education

B.E - Computer Science and Applications

Punjab Technical University

Skills

Leading team operations

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Certification

SRE Foundation certified

Timeline

SRE Lead

BT
07.2019 - Current

DevSecOps Senior Professional

DXC India Pvt Limited
02.2016 - 06.2019

Ops Team Lead

DXC India Pvt Limited
04.2010 - 01.2016

Java Developer

DXC India Pvt. Ltd
08.2005 - 11.2010

B.E - Computer Science and Applications

Punjab Technical University

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