SHARIKHUSAIN SAYED

• Monitored emails and ticketing tools, identifying and addressing issues promptly, ensuring minimal downtime
• Experienced in collaborating with international clients, providing technical support, and delivering consistent service quality
• Troubleshot and resolved issues related to virtual machines and Windows OS, improving operational efficiency
• Prepared and shared health reports with clients, ensuring transparency and informed decision-making
• Incident Management: Led major incident calls and technical bridge sessions, ensuring timely resolution of critical issues and coordinating Root Cause Analyses (RCAs) for long-term solutions
• Led projects to upgrade end-of-life Windows OS to the latest versions, including Windows Server 2016 and 2019, ensuring security and performance improvements
• Installed and configured physical hardware including HPE DL & Blade servers and Cisco UCS Servers, enhancing infrastructure capabilities
• VMware Management: Installed and configured ESXi hosts, managed daily VMware issues such as datastore monitoring, ESXi server health checkups, and vMotion tasks.

• Managed Azure Active Directory (AAD), Virtual Machines (VMs), AD Connect, and enterprise applications for seamless integration and secure access control.
• Administered Active Directory (AD), DNS, DHCP, ADFS, and Office 365, utilizing PowerShell for policy enforcement and mail flow management.
• Created and applied Group Policy Objects (GPOs) following best practices for system security.
• Installed, configured, and maintained Hyper-V and VMware environments to optimize resources.
• Resolved Active Directory replication issues, monitored storage alerts, and ensured system integrity.

Generated daily, weekly, and monthly reports on server uptime and domain controller replication for effective performance monitoring and rapid discrepancy resolution.

Created, tested, and deployed Group Policy Objects (GPO) in production, adhering to standard operating procedures for secure system configurations.

Managed user accounts and assigned access rights per business needs, ensuring compliance with security policies.

Infrastructure Deployment: Installed and configured Hyper-V virtual machines and physical servers to support organizational requirements.

Oversaw file server maintenance, including shared drive management, ensuring appropriate user access per established procedures.

• Monitored servers and scheduled backups using Kaseya, managing updates and disk space alerts.
• Administered Active Directory, handling account management, password resets, and group policy implementation.
• Managed Hyper-V and VMware environments, including installation and configuration.
• Extensive experience with Office 365 and Exchange 2010, overseeing email systems, security settings, and user configurations.

• Installed, configured, and administered Windows operating systems (Windows 7, 8, and 10)
• Performed remote server management and updated software on shared network drives
• Installed and maintained antivirus software such as Symantec and McAfee
• Installed, configured, and troubleshot email clients, including Microsoft Outlook and Lotus Notes
• Provided technical support for applications such as TrackWise, METIS, and LIMS
• Proficient in MS Office Suite (2010, 2013, and 2016) and Skype for Business.

• Provided remote technical support for 150+ branches across India, ensuring timely resolution of hardware and software issues
• Managed installation and maintenance of various printer models, including HP, Canon, Ricoh network printers, as well as desk jet, inkjet, and laser printers
• Utilized remote access tools (VNC, TeamViewer, Remote Desktop) to troubleshoot and resolve user issues effectively
• Configured and resolved problems related to email clients, including Microsoft Outlook and Thunderbird
• Proficient in MS Office Suite (2010, 2013, 2016)
• Handled support calls through AVAYA, providing remote assistance and issue resolution
• Logged and managed support tickets using BMC Remedy tool, ensuring adherence to SLA requirements.

• Set up, configured, and maintained digital learning tools, interactive smart boards, projectors, and audio-visual equipment to ensure smooth daily operations of smart classrooms
• Collaborated with teaching staff to develop interactive lesson plans, presentations, and multimedia content that enhanced student engagement and learning outcomes
• Regularly reviewed and reported the performance of smart classroom systems and software, recommending upgrades and improvements where necessary
• Collected, analyzed, and presented data on technology usage, student interaction, and learning outcomes to administration for informed decision-making.