Debdipta Das
AVP-Retail Branch Banking
Gurugram
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Relationship Banking Head
HDFC Bank
gurugram
10.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Delivered services to customer locations within specific timeframes.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Driving and monitoring team members to generate optimal output in terms of revenue generation
Branch Manager
Kotak Mahindra Bank
New Delhi
07.2007 - 09.2019
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Gathered and reviewed customer feedback to improve operations.
- Implemented service improvements to enhance sales cycle.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
Education
No Degree - High School
Bhartiya Vidya Bhavan
Kolkata 04.2001 -
Bachelor of Arts - Economics
Ferguson College
Pune 04.2001 -
MBA - Finance And Marketing
International School of Business And Media
Kolkata 04.2005 - 03.2007
Skills
Business Relationship Management
Timeline
Relationship Banking Head
HDFC Bank
10.2019 - Current
Branch Manager
Kotak Mahindra Bank
07.2007 - 09.2019
MBA - Finance And Marketing
International School of Business And Media
04.2005 - 03.2007
No Degree - High School
Bhartiya Vidya Bhavan
04.2001 -
Bachelor of Arts - Economics
Ferguson College
04.2001 -
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