MALLIKHARJUNA GORIPARTHI

• Led strategic initiatives to improve client lifecycle experience for a High Net-Worth portfolio worth ₹900 Cr.
• Collaborated with product, compliance, and operations teams to implement customized financial solutions aligned to client needs.
• Analyzed and monitored key KPIs across Liabilities, Retail/Wholesale Assets, TPP, RTFx, and Investments.
• Developed and executed business engagement plans to improve RM performance and customer satisfaction.
• Ensured 100% compliance with regulatory, operational, and data quality requirements in customer onboarding and servicing.
• Supported internal reporting, tracking, and client feedback loops through regular MIS and engagement reviews.

• Managed end-to-end operations and business development across 320+ post offices and led 500+ field personnel.
• Conducted gap analysis of service delivery, enabling streamlined product implementation (CASA, LI, GI, Loans, DBT, AEPS).
• Played a key role in training, onboarding, and empowering staff to deliver technology-enabled banking services.
• Liaised with central and regional stakeholders to align operational models with financial inclusion goals.
• Improved efficiency by introducing structured workflows and compliance mechanisms to reduce TAT and risk exposure.
• Supported rollout of digital initiatives (Doorstep Banking, AEPS) and drove customer awareness through field campaigns.

Business Banking Manager | Apr 2013 – Feb 2018
Privilege Banker | Nov 2012 – Apr 2013

• Gathered, documented, and streamlined client requirements for business banking products (Current Accounts, Trade, CMS, Loans).
• Managed configuration and onboarding of current accounts, ensuring end-to-end compliance with KYC and risk protocols.
• Provided financial advisory and relationship support to SMEs, HNIs, and institutional clients.
• Acted as a liaison between customers and internal departments (product, risk, ops) to resolve service issues and improve delivery.
• Supported technology rollouts such as corporate banking platforms and transaction portals with customer training and feedback.