Akshay Jain
Summary
Accomplished IT professional with 11 years of hands-on experience in designing, developing, and leading enterprise software solutions. Expertise in ServiceNow platform and product implementation, with a past experience of Hybrid mobile apps development . Currently serving as a Technical Lead at ServiceNow, with a strong track record of successfully managing cross-functional teams, delivering high-quality solutions, and driving process improvements. Seeking a managerial role where I can leverage my technical acumen, team leadership, and strategic planning abilities to guide development teams and contribute to organizational success
Overview
11
11
years of professional experience
Work History
Technical Lead
ServiceNow
06.2022 - Current
- Lead a team of developers in building custom solutions and integrations on the ServiceNow platform, leveraging Service Portal framework, EGD module.
- Key member in building team focused on delivering Talent Development solutions and employee experiences - Goals, Quarterly Growth Conversation, Feedback, Performance Evaluation, Kudos.
- Oversee the full software development lifecycle, from design through implementation, ensuring best practices in coding, security, and scalability.
- Manage and mentor a team of developers, fostering a culture of continuous learning and improvement.
- Driving the adoption of new tools and products for developer efficiency - NowAssist, TestAssist, DevNow etc.
- Identify and implement process improvements to enhance team efficiency, product quality, and operational effectiveness.
- Participating in customer calls to demonstrate ServiceNow products and internal applications, showcasing platform capabilities and key features.
Senior Software Engineer
ServiceNow
06.2019 - 06.2022
- Key contributor to building the entire HR business application portfolio for Employee Journeys in ServiceNow, leveraging various HRSD modules to create seamless employee experiences across processes such as Onboarding, Ramp-up, Offboarding, and more.
- Leading the L2 team for incidents management and providing mentorship.
- Interview candidates for team positions and mentor new joiners to ensure smooth onboarding and integration.
Application Developer
ServiceNow
02.2017 - 06.2019
- Developing HR business applications on the ServiceNow platform, with solutions for Enterprise Onboarding, Ramp-up, and Employee Portal experiences.
- Developing and enhancing widgets for Service Portal pages.
- Managing platform releases and ensuring seamless, bug-free upgrades.
- Integrating HR applications with Workday, Adobe Sign, and SailPoint.
Software Engineer
Kony Labs
07.2015 - 02.2017
- Developing mobile apps using Kony's latest features to demonstrate its cross-platform capabilities. Collaborating with solution engineers to create and implement Proof of Concepts (POCs) while exploring new platform features to drive innovation.
Associate Software Engineer
Kony Labs
07.2013 - 06.2015
- Specialized in cross-platform mobile app development using the Kony platform.
Education
Bachelor of Technology (B.Tech.) - Information Technology
Maulana Azad National Institute of Technology
01.2013
Higher Secondary (12th Std.) - undefined
Shree Saraswati Seminary
04.2008
High School (10th Std.) - undefined
Shree Saraswati Seminary
04.2006
Skills
- ServiceNow Platform
- Mobile apps - Kony Platform
- Java
- Javascript
- Service Portal
- Data structures and algorithms
- Mentorship and coaching
- Performance optimization
- Team leadership
- Requirements gathering
Timeline
Technical Lead
ServiceNow
06.2022 - Current
Senior Software Engineer
ServiceNow
06.2019 - 06.2022
Application Developer
ServiceNow
02.2017 - 06.2019
Software Engineer
Kony Labs
07.2015 - 02.2017
Associate Software Engineer
Kony Labs
07.2013 - 06.2015
Higher Secondary (12th Std.) - undefined
Shree Saraswati Seminary
High School (10th Std.) - undefined
Shree Saraswati Seminary
Bachelor of Technology (B.Tech.) - Information Technology
Maulana Azad National Institute of Technology
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