Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nandini Bawane

Nagpur

Summary

Network and Tech Support Engineer with 5+ years of experience in enterprise IT infrastructure support and maintenance. Expertise in configuring and troubleshooting wireless access points, switches, routers, and multi-site networks. Proven track record in managing major incidents, conducting root cause analysis, and achieving rapid resolutions in line with SLA commitments. Skilled in VPN setup and remote desktop support, delivering reliable IT solutions in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network & Technical Support Engineer

Zen Exim Private Limited
Ahmedabad
01.2025 - Current
  • Installed and configured Quantum wireless access points and switches, enhancing connectivity performance.
  • Managed LAN/WAN connectivity, including IP addressing, VLANs, and routing protocols.
  • Configured SSIDs, VLAN tagging, and access control to secure Wi-Fi networks.
  • Conducted regular maintenance and firmware updates to ensure network uptime and efficiency.
  • Troubleshot issues related to connectivity, packet loss, and latency across wired and wireless networks.
  • Utilized Quantum Ticketing tool to track issues and manage escalations efficiently.
  • Performed wireless site surveys using NetSpot tools to optimize access point placement.
  • Reviewed system logs to assess usage levels and implement solutions for identified inefficiencies.

Service Desk Technical Lead

Wipro Limited
Ahmedabad
05.2024 - 12.2024
  • Led team in task allocation and workload monitoring to optimize performance against SLAs and KPIs.
  • Coordinated shift schedules for 24/7 support coverage and resource planning.
  • Managed high-severity incidents (P1/P2), facilitating root cause analysis and ensuring timely resolution via ITIL practices.
  • Handled major incidents through collaboration with cross-functional teams for effective root cause analysis and resolution.
  • Administered user accounts, email, and permissions in Active Directory, Office 365, and Exchange.
  • Supported Active Directory, Group Policy, DNS, DHCP, and basic Windows Server functions.

Technical Support Engineer

Outworx Solution Private Limited
Ahmedabad
08.2021 - 04.2024
  • Provide remote technical support to international users across multiple time zones via phone, email, and ticketing systems.
  • Provide Tier 1-3 technical support for hardware, software, and network-related issues across desktops, laptops, and mobile devices.
  • Enroll and configure user devices using Microsoft Intune.
  • Resolve incidents and service requests in alignment with ITIL processes and agreed SLAs.
  • Support collaboration tools such as Microsoft Teams, Office 365, OneDrive, Zoom, and SharePoint for globally distributed teams.
  • Resolved support tickets via ITSM tools (ServiceNow) while ensuring SLA compliance.

Service Desk Engineer

IT Sence Private Limited
Nagpur
01.2020 - 07.2021
  • Resolved hardware, software, network connectivity, and user access issues in Windows environments.
  • Managed incident logging, categorizing, and prioritizing of incoming IT support requests.
  • Handled standard user requests, including password resets and hardware/software installations.
  • Provided advanced troubleshooting and escalation support for desktop, network, and application issues.
  • Achieved resolution of 80% of inbound IT support calls on first contact.

Education

BCA - Bachelor of Computer Applications

Dr. CV Raman University
07-2018

HSC -

Maharashtra State Board
02-2015

SSC -

Maharashtra State Board
03-2013

Skills

  • LAN/WAN management
  • Network monitoring
  • IP address management
  • Change management
  • VLAN configuration
  • ITIL framework expertise
  • Quantum wireless technologies
  • Team leadership
  • LAN switching
  • Wireless networking support
  • Networking protocols
  • Incident management
  • SLA oversight
  • ITSM tools proficiency
  • ServiceNow platform
  • Quantum portal administration
  • VPN setup
  • Active Directory management
  • Vendor relations
  • Performance optimization

Certification

  • Cisco Certified Network Associate (CCNA 200-301) Pursuing
  • Diploma In Network Administration, Jetking Nagpur, 2021

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Network & Technical Support Engineer

Zen Exim Private Limited
01.2025 - Current

Service Desk Technical Lead

Wipro Limited
05.2024 - 12.2024

Technical Support Engineer

Outworx Solution Private Limited
08.2021 - 04.2024

Service Desk Engineer

IT Sence Private Limited
01.2020 - 07.2021

BCA - Bachelor of Computer Applications

Dr. CV Raman University

HSC -

Maharashtra State Board

SSC -

Maharashtra State Board

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