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Susmitha Ghanta
Academic Counselor / Communication Skills Trainer
Visakhapatnam
Summary
An MBA graduate with 8+ years of experience in various fields. Detail-orientated professional adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Academic Counselor / Communication Skills Trainer
Saint Francis de Sales' School, Gajuwaka
Visakhapatnam
06.2019 - Current
- Involved, observing all activities of students (from Grade I to Grade IX) like behavior, manners, communication, learning etc., and giving counselling when required
- Also, observing Teachers, how well they have the subject knowledge and the teaching methodologies, are they following the rules implemented by the school
- If not, correcting those issues immediately according to their subject area
- As a Communications Trainer, worked with students from Grade VI to Grade IX on their communication skills (English), behavioral skills etc
- Also been involved in school website upgrading which included updating school activities, Online admission and updates on the upcoming events.
- Provided comprehensive support services encompassing career and personal goals of student.
Teacher Cum Student Counselor
NIRMALA ENGLISH MEDIUM SCHOOL
West Godavari
06.2018 - 04.2019
- Taught social studies and computer science from Grade VI to Grade IX
- Actively involved in all school events as an event lead
- Also appointed as student counselor for entire school [300+ students].
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Administrator
The Eagles' Institute LLC
Muscat
06.2016 - 03.2017
- Involved in administration related work
- Students’ enrollment process, Scheduling the timings, arranging internal examination every week, preparing reports etc
- Evaluating students’ examination papers, drafting client mails, arranging meetings etc.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Junior Executive
Amnet Systems Private Ltd
Chennai
06.2009 - 04.2011
- For 5 months been an Operator and also as a Trainer for the New Rookies
- Lead a Team of 15 members efficiently
- Gained the knowledge of Hebrew, Greek and Syriac alphabets and have been chosen to provide basic Syriac alphabet training to employees as it is a must requirement from the client side in regards to the projects done in the company
- Also worked in EPUB projects for our clients Amazon and Logos with various outputs/devices
- Handled QA team for the EPUB project.
- Performed project organization and identification for successful project acquisition and implementation.
Customer Implementation Specialist
Wipro Technologies
Chennai
11.2006 - 03.2009
- Preparation of the Test Plan, Execution of the test cases by connecting to the customer hosts and generation of the report on expected results
- Implementation of new customers and product changes to existing customers
- Coordination of projects status, attending project kickoff calls, resolution of member issues
- Training MasterCard Contractors on Clearing systems, Authorization systems, Business Service Request Life Cycle process and other internal processes.
Education
Professional diploma - Human resources management
Alpha Academy
United Kingdom 06.2021 - 12.2021
MBA - Systems
University of Madras
Chennai, TN 06.2009 - 05.2011
BCA - Computer Applications
Auxilium College
Vellore, TN 06.2003 - 05.2006
Skills
Flexible and Adaptable
Good administrationGood Problem-solving abilityExcellent Computer & MS-Office skillsQuick learnerCustomer Service Skills
Strong interpersonal and communication skills
Verbal and written communication skills
Classroom management
Student engagement
Social-Emotional Learning training
Growth planning
Procedure implementation
Documentation and reporting
Office administration
Staff education and training
Accomplishments
- Achieved "Feather in my Cap" award for handling a critical client with accuracy and efficiency from MasterCard.
Interests
Writing
Listening to Music
Learning Languages
Timeline
Professional diploma - Human resources management
Alpha Academy
06.2021 - 12.2021
Academic Counselor / Communication Skills Trainer
Saint Francis de Sales' School, Gajuwaka
06.2019 - Current
Teacher Cum Student Counselor
NIRMALA ENGLISH MEDIUM SCHOOL
06.2018 - 04.2019
Administrator
The Eagles' Institute LLC
06.2016 - 03.2017
MBA - Systems
University of Madras
06.2009 - 05.2011
Junior Executive
Amnet Systems Private Ltd
06.2009 - 04.2011
Customer Implementation Specialist
Wipro Technologies
11.2006 - 03.2009
BCA - Computer Applications
Auxilium College
06.2003 - 05.2006