Harshitha C
Bengaluru
Summary
Specialist business operations at Dell EMC, I oversee the entire PO lifecycle, from creation to reconciliation. I also manage client billing, ensuring accuracy and efficiency throughout the process. I leverage applications such as Ariba, SAP, and Automation Anywhere to streamline operations and enhance productivity. I have successfully managed a suite of BOTs (Robotic Process Automation) for PO processing and reporting activities, contributing to workflow optimization and data accuracy within the organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist Business Operations
Dell Technologies
Bengaluru
04.2023 - Current
- Ensuring stakeholders receive timely updates regarding changes on a monthly basis
- Conducting thorough examinations of invoices to verify accuracy in pricing, timelines, and data integrity
- Prompting partners to compile necessary cost data for invoicing purposes
- Arranging and leading review calls with Site Leads to delve into productivity data
- Created and managed project plans, timelines and budgets. Power automating various day to day activities to increase efficiency.
- Maintaining the invoice tracker with up-to-date approvals and conducting rigorous reviews for data consistency
Senior Representative Business Operations
Dell Technologies
09.2021 - 04.2023
- Managing all bots for the Purchase Order (PO) team, collaborating closely with the automation team to continuously upgrade and develop our bots
- Leading the implementation of a new platform for the Purchase Requisition (PR) bot
- Ensuring timely resolution of any issues with the bots, adhering to deadlines without fail
- Contributing to the creation of various reports and providing immediate assistance to the team for urgent data or report requirements
Representative Business Operations
Dell Technologies
03.2020 - 09.2021
- This phase involves identifying needs, selecting vendors, negotiating terms, and creating purchase orders
- This phase encompasses order fulfillment, receipt and inspection, invoicing, payment processing, and record-keeping
- Deep understanding of grassroots operations coupled with the capability to maintain strong relationships with shareholders
- End-to-end management of customer orders, including regular progress updates to both management and customers
Education
PGDM - Finance
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
07.2022
Bachelor of Commerce - BCom -
PES university
07.2019
Skills
- SAP
- ARIBA
- Automation Anywhere
- Microsoft Power Automate
- Power BI
- Microsoft Forms
Certification
- ITIL foundation
- Excel, Professional Working Proficiency
Accomplishments
- Secured a bronze medal in the 2012 National Aquatic Championship for Water Polo.
- Earned a silver medal in the 2012 South Zone Aquatic Championship for Water Polo.
Hobbies and Interests
- Swimming
- Hiking
Awards
- Shining Star Award, Excellence in rate reduction program.
- Bravo Award, Exceptional assistance dedicated to automating processes.
- Cheers Award, Excellence in customer interaction as a key player in the procurement group.
- Sport Light Award, Successfully managing the UK region single-handedly while enhancing the process.
Timeline
Specialist Business Operations
Dell Technologies
04.2023 - Current
Senior Representative Business Operations
Dell Technologies
09.2021 - 04.2023
Representative Business Operations
Dell Technologies
03.2020 - 09.2021
PGDM - Finance
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Commerce - BCom -
PES university
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