To build a successful career in the Aviation industry. Constantly update my knowledge and competencies and there by contributing to my organization and assessing self. Profile Summary: Current Position : Aviation Cum Grooming Trainer in Frankfinn Institute of Airhostess Training Experience : 5 years experience at Kingfisher Airlines as Inflight Manager Cabin crew at AIR INDIA since 6 years Strengths: Ability to learn and take up challenges confidently. Good Interpersonal and communication skills. Team facilitator with positive attitude.
Hi, I’m
HENA SARKAR
AVIATION CUM GROOMING TRAINER
Delhi
Summary
Overview
18
years of professional experience
Work History
Frankfinn Institute of Airhostess Training
Aviation Cum Grooming Trainer
03.2018 - Current
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained and mentored new personnel hired to fulfill various roles.
- Created curricula, instructions, documents and written tests for various types of training courses.
Air India
Senior Cabin Crew Member
11.2011 - 03.2018
Job overview
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Promoted safety, comfort and welfare of passengers.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
Kingfisher Airlines
Inflight Supervisor
11.2006 - 12.2011
Job overview
- Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Taughteffective customer service techniques, boosting client satisfaction rates
- Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
National Gems of Higher Secondary SchoolKOLKATA
10 +2
University Overview
National Gems Higher Secondary SchoolKOLKATA
Matriculation
University Overview
Skills
Training documentation development
Aviation regulations knowledge
Additional Information
Additional Information
- Completed training on Safety, First Aid, Service, DGR(Dangerous Goods Regulation).
Languages
English,Hindi,Bengali
gardening,reading,photography
gardening,reading,photography
I am very fond of nature and its beauty never fails to surprise me. I love to spend quality time with my plants nurturing and taking care of them. this gives me immense pleasure and satisfaction. I also love to read various spiritual books and self growth books. My favorite book is " An Autobiography of a Yogi ". I love to capture the beauty of nature through photographs.
Timeline
Aviation Cum Grooming Trainer
Frankfinn Institute of Airhostess Training
03.2018 - Current
Senior Cabin Crew Member
Air India
11.2011 - 03.2018
Inflight Supervisor
Kingfisher Airlines
11.2006 - 12.2011
National Gems of Higher Secondary School
10 +2
National Gems Higher Secondary School
Matriculation