Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Kritika Tripathi

Greater Noida

Summary

Dynamic and results-oriented professional with 7+ years of experience in student-facing roles, specializing in department management, student journey optimization, and process automation. Proven expertise in leading cross-functional teams, ensuring high team performance, and enhancing student experiences. I am adept at managing student success programs, faculty operations, and academic events. I seek to leverage my leadership and strategic skills in a student-centric environment to deliver operational excellence and an exceptional learning experience.

Overview

9
9
years of professional experience

Work History

Academic and Service Delivery Manager

Fastlane Career.Pvt Ltd
Remote
01.2023 - 03.2024
  • Managed faculty, placements, and student events to enhance operational efficiency and student experience.
  • Achieved a 90% satisfaction rate as leader of the Student Success team by delivering excellent onboarding and placement support.
  • Conducted CSAT and NPS surveys, utilizing data for continuous enhancement action plans.
  • Managed academic scheduling and resolved escalations, ensuring optimal resource utilization and excellent feedback ratings.
  • Collaborated with the program head to develop and execute training strategies, enhancing team performance and alignment with the organization. goals
  • Streamlined processes through automation which enhanced faculty and student management efficiency

Content Manager

Radiant Infonet Pvt .Ltd
New Delhi
08.2021 - 05.2022
  • Optimized workflow and content creation by leading a team of 10 content contributors, resulting in a significant 50% improvement in efficiency.
  • Devised effective engagement tactics and optimized course content, stimulating a remarkable 67% surge in website visits.
  • Conducted customer satisfaction surveys and executed strategies resulting in upsurge of the satisfaction scores.
  • Planned and executed academic events such as orientations and graduations, ensuring seamless operations and active student involvement.

Subject Matter Expert

NCR Edu services Pvt Ltd
Noida
05.2019 - 07.2021
  • Executed high-quality teaching sessions resulting in improved student retention and academic performance.
  • Collaborated with academic staff and department heads to ensure the accuracy and conformity of instructional materials.
  • Enhanced retention by addressing concerns related to attendance and assignments promptly.

Subject Matter Expert

Dreamtech Publication House
New Delhi
09.2018 - 11.2018
  • Provided subject matter expertise and guidance for cross-functional teams during product development.
  • Drafted technical documents, such as user manuals and training materials, to ensure the accuracy of the content.
  • Conducted market research and analysis to identify industry trends and customer requirements.

Assistant Professor

ITM
Gorakhpur
04.2015 - 11.2017
  • Managed academic scheduling and student progress monitoring, contributing to improved retention and academic success.
  • Planned and executed student events, including orientations and seminars, fostering a vibrant educational environment.
  • Conducted research projects, wrote manuscripts, and presented findings at professional conferences.
  • Provided instruction and guidance to undergraduate and graduate students in the classroom setting.
  • Developed and implemented innovative teaching methods that enhanced student engagement and learning outcomes.

Education

MBA - Finance And HR

Banasthali University
Jaipur
04-2013

BBA - Accounts

Gorakhpur University
Gorakhpur
04-2011

Skills

  • Operations Support
  • Solutions Development
  • Client Relationship Management
  • Customer Engagement
  • Business Analysis
  • Resource Allocation
  • Project Implementation
  • Project Planning
  • Mentoring and training
  • Client Needs Assessments
  • Client Relationships

Languages

Hindi
First Language
English
Elementary (A2)
A2

Accomplishments

  • Best Employee of the year - Fastlane Career.Com
  • Best Employee of the month -NCR edu Service
  • Best Teacher - ITM Gorakhpur
  • Young Agent Award - Hyderabad
  • National Entrepreneuship Network
  • National Conference Women

Timeline

Academic and Service Delivery Manager

Fastlane Career.Pvt Ltd
01.2023 - 03.2024

Content Manager

Radiant Infonet Pvt .Ltd
08.2021 - 05.2022

Subject Matter Expert

NCR Edu services Pvt Ltd
05.2019 - 07.2021

Subject Matter Expert

Dreamtech Publication House
09.2018 - 11.2018

Assistant Professor

ITM
04.2015 - 11.2017

MBA - Finance And HR

Banasthali University

BBA - Accounts

Gorakhpur University

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Kritika Tripathi