Playing Brain Games
Himanshi Gaur
Retail Banking
Nerul, Navi Mumbai
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Successful at maintaining smooth, efficient and compliance banking operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Service Delivery Manager -Deputy Manager
Kotak Mahindra Bank Ltd
Navi Mumbai
08.2022 - Current
- Responsible for Audit and Service Quality ratings of the branch ensuring regulatory and procedural compliance
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Resolution of customer queries/complaints within TAT to ensure customer delight
- Responsible for the front-end branch operations as well as cash management and customer transactions
- Authorizing all Cash and Non-Cash transactions like DD/MC, Fund transfer, RTGS/NEFT etc
- Handling all the Trade-Forex transactions at Branch viz
- Outward/Inward Remittance,
- Currency Buying and Selling, Issuing of Foreign Currency DD, EEFC to INR Transfer,
- Issuance of Multicurrency Card
- Checking Account Opening, Term Deposit forms and Customer Instructions
- Monitoring Large Transactions, daily reports and deliverables returned with negative reason
- Suspense Account monitoring, Activation and depletion monitoring
- Customer acquisition through sales to walk-in customers, referrals from walk-ins for
- CASA/TD
- Meet with clients to assess their financial needs and growth opportunities
- Provide clients with tools, information and benefits to assist them in attaining their financial goals.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
Assistant Retail Operations Manager
AXIS BANK LTD
Navi Mumbai
02.2020 - 07.2022
- Dealing and servicing with retail clients, managing portfolio interaction with mapped customers, analyse their requests, translate their queries to register sales for the company, provide value added services to them and ensure their retention to clinch repetitive business and enhance company growth and profitability
- Cash handling and authorisation, Account opening- Kyc /Aml, Cheque clearing, Fund transfer- Rtgs /Neft, Customer handling, Reporting and MIS, Redress customer needs pertaining cash, DDs, speed and accuracy of transactions, locker operations, ATM operations, branch Audit handling
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Finacle
- Achievements: Covered Life Insurance, Mutual fund And Demat, General Insurance,
- Rfr with 112%
- Retail asset target achieved with 110% session 2021-2022
Relationship Officer
HDFC Life
Navi Mumbai
07.2019 - 01.2020
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- To derive insurance Business from assigned Relationship /channel partner in an area or zone, to convince the relationship so they can convince their customer to invest.
- Providing all pre and post-sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship.
- Although not only achieving the target but also to make sure there is consistent growth in the business
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Education
M.com - Master in Commerce
Kurushetra University
India 07.2015 - 06.2017
B.com Hons. Computer Science - Bachelor of Commerce
Kurushetra University
India 07.2010 - 06.2013
High School Diploma -
C.B.S.E
India 04.2008 - 03.2010
S.S.C -
C.B.S.E
India 04.2007 - 03.2008
Skills
Excellent managerial techniques
Customer assistance
Cashier training
Complaint resolution
Banking operations knowledge
Daily operations oversight
Banking Management
Power tool operations
Operations support
Flexible and Adaptable
Interests
Listening Podcast
Timeline
Service Delivery Manager -Deputy Manager
Kotak Mahindra Bank Ltd
08.2022 - Current
Assistant Retail Operations Manager
AXIS BANK LTD
02.2020 - 07.2022
Relationship Officer
HDFC Life
07.2019 - 01.2020
M.com - Master in Commerce
Kurushetra University
07.2015 - 06.2017
B.com Hons. Computer Science - Bachelor of Commerce
Kurushetra University
07.2010 - 06.2013
High School Diploma -
C.B.S.E
04.2008 - 03.2010
S.S.C -
C.B.S.E
04.2007 - 03.2008