Alpa Srivastava
Sales Professional
Gurgaon
Summary
Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Assistant Sales Manager
Izenbridge Consultancy Pvt Ltd
Gurgaon
04.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Demonstrated exemplary customer service by engaging clients on sales calls.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Manage 30-40 clients on daily basis
- Conducted daily effective sales huddles with 10 person team to focus on behaviors that would convert to sales
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues
Business Development Executive
Izenbridge consultancy Pvt ltd
Gurgaon
08.2017 - Current
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed over 25-30 customer calls per day and handled Whatsapp sales leads too
Customer Relationship Manager
Accenture Bangalore Pvt Ltd
Bangalore
01.2006 - 04.2007
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of [80] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
MBA - Marketing
Ipem Managment
Delhi 06.2002 - 07.2004
Bachelor of Commerce - Commerce
Allahabad University
Allahabad 05.1999 - 05.2002
Twelfth Grade (ISC) -
Girl's High School Allahabad
Allahabad 04.1998 - 04.1999
Tenth (ICSE) - Commerce
Girls' High School
Allahabad 04.1996 - 04.1997
Skills
Relationship building and management
undefinedAccomplishments
- Managed the Outstanding Performance award winning sales team at Accenture .
Certification
DNIIT
Timeline
Assistant Sales Manager
Izenbridge Consultancy Pvt Ltd
04.2021 - Current
Business Development Executive
Izenbridge consultancy Pvt ltd
08.2017 - Current
Customer Relationship Manager
Accenture Bangalore Pvt Ltd
01.2006 - 04.2007
MBA - Marketing
Ipem Managment
06.2002 - 07.2004
Bachelor of Commerce - Commerce
Allahabad University
05.1999 - 05.2002
Twelfth Grade (ISC) -
Girl's High School Allahabad
04.1998 - 04.1999
Tenth (ICSE) - Commerce
Girls' High School
04.1996 - 04.1997
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