Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic
Raghunath Gowda

Raghunath Gowda

Bangalore

Summary

Innovative individual offering diverse skills in technical, functional (Telecom SME). Leverages planning, reporting and data analysis to build sustainable solutions. Critical thinker with clear communication style. Experience in Solution Design, RFP Proposals, Delivery Management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Specialist

L&T Technology Services
12.2020 - Current
  • Currently working with Sony Network Communication as Techno Functional role for their NGOSS construction with ServiceNow Telecom Solutions Capabilities, RFP.
  • Worked as Account delivery (LTTS) and Cloud Technical Manager for Client Rakuten
  • Worked as Technical Architect role for Client PCCW for their Digital Transformation role

Technical Specialist

Tech Mahindra Ltd.
01.2018 - 06.2020
  • Provided solution to NGA products (FTTP, FTTC)
  • Designed data models
  • Provided Solution to Ethernet products for Openreach

Solution Architect

Ericsson India Global Services
06.2017 - 11.2017
  • Provided solution architecture and technical design.
  • Evaluated operational processes and recommended cost-effective solutions.
  • Formulated functional specifications to support systems developers.
  • Initiated updates to systems, enhancing workflows and adding new functionalities.
  • Planned and executed feasibility studies to improve integrity of proposed action.
  • Created and deployed system testing plans to back up deployments.

Technical Architect

HCL Technologies
10.2016 - 05.2017
  • Provided technical architecture solutions and support.
  • Adapted workflow to meet need business needs using EOC/ECM 14X
  • Gathered and defined user requirements for system updates.
  • Kept updated on advancements to latest information system solutions.
  • Planned and executed feasibility studies to improve integrity of proposed action.
  • Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.

System/Business Analyst

Spark Telecom (NZ)
07.2015 - 09.2016
  • Performed system and business analysis tasks related to solution architecture development.
  • Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
  • Cooperated with project partners to develop system analysis and new system design based on client specifications.
  • Diminished project gaps and reduced task duplication to manage smooth workflow.
  • Streamlined business processes to reduce operating costs.
  • Translated business requirements into high-level conceptual design to meet programme performance, usability and scalability criteria.
  • Delivered clear, actionable observations and offered targeted recommendations for business improvement.
  • Coordinated development and deployment of data-driven and salable data visualisations.

Tech Lead

Tech Mahindra Limited
01.2006 - 06.2015
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Trained and mentored employees to maximise team performance.
  • Collaborated with team members to achieve target results.
  • Created plans and communicated deadlines to complete projects on time.
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Achieved service time and quality targets.
  • Troubleshot problems and diagnosed system faults.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Enhanced working relationships by participating in team-building activities.

Education

Post Graduate Diploma in Computer Application (PGDCA) - Computer Application

IGNOU
01.2004

Bachelor of Science (B.Sc.) - Computer Application

Vivekanand College of Science, arts and Commerce
1999

Skills

  • ServiceNow
  • Technical Architecture
  • Software Design & Development
  • Digital Transformation
  • IT Project/Program Management
  • Telecom OSS
  • Solution Design
  • EOC/ECM
  • Deployment / Release Management
  • Business/System Analysis
  • Component Design
  • SCM Activities
  • Communicator
  • Team Leader
  • Result-oriented
  • Negotiator
  • Critical Thinker
  • Analytical
  • Planner
  • Jira
  • Agile methodologies

Certification

  • PSM 1
  • PSPO 1
  • Udemy certified AWS Cloud Solution Architect
  • L&T IPM FPP Management Certified.

Accomplishments

  • Pat On The Back Award Client BASE
  • Client Appreciation Award Client BASE
  • Pat On The Back Award Client Comptel

Additional Information

Submitted Technical White Paper on ServiceNow Telecommunications Reference Architecture and Capabilities.


Timeline

Specialist

L&T Technology Services
12.2020 - Current

Technical Specialist

Tech Mahindra Ltd.
01.2018 - 06.2020

Solution Architect

Ericsson India Global Services
06.2017 - 11.2017

Technical Architect

HCL Technologies
10.2016 - 05.2017

System/Business Analyst

Spark Telecom (NZ)
07.2015 - 09.2016

Tech Lead

Tech Mahindra Limited
01.2006 - 06.2015

Bachelor of Science (B.Sc.) - Computer Application

Vivekanand College of Science, arts and Commerce

Post Graduate Diploma in Computer Application (PGDCA) - Computer Application

IGNOU

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Raghunath Gowda