Summary
Overview
Work History
Education
Skills
Courses Certifications
Timeline
Generic
Ankur Singh

Ankur Singh

IT System Administrator & Systrack Monitoring Specialist
New Delhi

Summary

Experienced IT professional with over 5+ years in system administration and technical support. Currently specializing as a Specialist at HCLTech, where skills in optimizing monitoring tools like WorkBlaze SysTrack and Nexthink have been honed. Additionally, expertise has been gained in working with Office 365 and Azure. Strengths lie in installation, configuration, and troubleshooting across various platforms. Known for problem-solving abilities, meticulous attention to detail, and effective communication skills.

Overview

7
7
years of professional experience
23
23
years of post-secondary education
1
1
Language

Work History

Specialist

HCLTech
New Delhi
01.2023 - Current
  • Administration of WorkBlaze SysTrack Monitoring Tool and Nexthink:
  • Project- American Honda Mortors :-
  • Configure and maintain the monitoring tool infrastructure to ensure optimal performance and reliability for the assigned project account
  • Install, upgrade, and patch the monitoring software as required to keep it up-to-date with the latest features and security enhancements
  • Perform high-volume data analysis of client's machines, providing timely solutions to enhance machine performance in real-time environments through Monitoring tools
  • Generate and share in-depth reports of data analytics to the client, leveraging SSRS, SSIS, SSAS, DAX queries, Visuals, Filters with drill-down capabilities to improve the end-user computing (EUC) experience
  • Implement digital experience monitoring solutions that gather and analyze data on everything that may impact end-user experience and business productivity
  • Create and configure WorkBlaze Tenant (cloud) for the assigned project account, preparing Systrack packages, integrating with Service NOW, and designing use cases to meet client requirements
  • Design and deploy custom dashboards for the project account, troubleshoot issues, and provide ongoing support for WorkBlaze integration with Service NOW and other systems
  • Manage user accounts, permissions, and access controls for the project account within monitoring tools
  • Provide training and support to project account team members on the effective use of monitoring tools and analytics platforms
  • Maintain comprehensive documentation of configurations, procedures, and best practices to facilitate knowledge sharing and ensure consistency in system administration tasks for the project account
  • Proactively identify opportunities to enhance the functionality, efficiency, and effectiveness of monitoring tools and analytics platforms for the project account
  • Collaborate with stakeholders to evaluate and implement new technologies, tools, and methodologies that drive continuous improvement and innovation in digital experience monitoring and reporting for the project account

Senior Fms Engineer

VDA Infosolutions
12.2019 - 01.2023
  • Providing technical support like installation, configuration troubleshooting to Global users of Birlasoft through various remote tools such as Bomgar, SFB/Teams, RDS, and TeamViewer
  • Working on AD to manage DL modification, Admin privilege, Hostname modification, group policy updates and user account related queries
  • Working on Service Now ticketing tool to listing and Tracking user's requests till closer within defined SLA
  • Perform installation/troubleshooting/configuring of MS office Client, Office365, Applications software, Antivirus, Data backups, and basic network troubleshooting
  • Giving support on various clients' VPNs as well Birlasoft VPNs
  • Perform installation/troubleshooting/configuring of Data backup tools such as Commvault, Dhruva OneDrive/SharePoint
  • Working as MSO365 Administrator to manage O365 and On-prem policies and implementations on Hybrid Environment at exchange
  • Assigning Commvault License to User's and Monitoring Commvault user Data Backup on Daily Basis

Desktop Support Engineer L1 and L2

NR Technoserve
01.2018 - 11.2019
  • Providing technical support like installation, configuration troubleshooting to PAN India users of CBUS through various remote tools such as SCCM, LYNC/Skype, RDS, and Google Hangouts
  • Giving support on VPN
  • Working on AD manager tool to manage security groups, distribution list, group policy updates and user account related query
  • Working on ServiceNow tool to listing and Tracking all the incidents till closer within SLA
  • Perform installation/troubleshooting/configuring of MS outlook Client, Office365, Applications software, Antivirus Software, and basic network troubleshooting

Education

GNIIT - Cloud Computing

NIIT Institute
Delhi, South Ex
01.2015 - 01.2019

B.Com - Accounting And Finance

Indira Gandhi National Open Universit
Delhi, India
01.2013 - 01.2018

XIIth - English

CBS
New Delhi, India
01.2013 - 01.2015

Xth - English

CBSE
Delhi
04.2001 - 01.2013

Skills

  • Commvault Backup Administration

  • Exchange Online Administration

  • System Installation

  • Linux

  • Active Configuration

  • Bomgar

  • Servicenow

  • Sccm

  • Network Address Allocation

  • Rds

  • Ms Office

  • Snow

  • Troubleshooting

  • Nexthink

  • User support

  • Hardware upgrades

  • Remote support

  • Application support

  • Application installations

  • Software diagnosis

  • Systems analysis

  • Microsoft outlook

  • Ticket support system management

  • Hardware diagnostics

  • Complaint resolution

  • Network configuration

  • Ticket management

  • System diagnostics

  • Antivirus software

  • Linux programming and administration

  • Support case resolution

  • Incident tracking

  • System configuration

  • Microsoft windows and office

Courses Certifications

  • 410 Installing and Configuring Windows Server 2012
  • 411 Administering Windows Server 2012
  • 412 Configuring Advanced Windows Server 2012 Services

Timeline

Specialist

HCLTech
01.2023 - Current

Senior Fms Engineer

VDA Infosolutions
12.2019 - 01.2023

Desktop Support Engineer L1 and L2

NR Technoserve
01.2018 - 11.2019

GNIIT - Cloud Computing

NIIT Institute
01.2015 - 01.2019

XIIth - English

CBS
01.2013 - 01.2015

B.Com - Accounting And Finance

Indira Gandhi National Open Universit
01.2013 - 01.2018

Xth - English

CBSE
04.2001 - 01.2013

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Ankur SinghIT System Administrator & Systrack Monitoring Specialist