Sushant Mishra
Pashchim Champaran
Summary
Talented professional with experience handling needs of several customers per day in busy environments. Knowledgeable about company offerings and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
Overview
5
5
years of professional experience
Work History
Customer Relationship Officer
Airtel India
Bettiah
07.2024 - Current
- Compliance to firm's rule-Internal guidelines, Process and Procedures
- Generating leads to create new customer base for organization
- Responsible for efficient customer service and result oriented goals
- Follow-up with client for sales related Queries and resolved them on time
- Building relationship and Generating Business Promoting and Providing service as per Customer requirements
- Responsible for Improving the internal Audit operational efficiency score of the firm on time
Public Relations Intern
Lions club International,Bettiah
Pashchim Champaran
01.2023 - 06.2024
- Communicated with media Monthly to Build relationship and Optimize press coverage
- Produced and distributed Internal and external communication
- Developed Brand Media relations strategies that bolstered community awareness and Knowledge
- Assisted with Marketing strategy development to increase Public awareness and customer engagement
- Assisted in Planning and Organizing Public event and Conferences
- Collaborated closely with Senior PR agents in managing and maintaining client relationship
Social Work Intern
Roti Bank,Bettiah
Pashchim Champaran
12.2019 - 11.2022
- Our mission was to Provide Nutritious meal to those who require assistance
- To give Provide and/or render help and assistance not only in cash or kind to Poor or destitute people widows
- To Monitor store and regular flow of funds from trust
- To arrange Mobile van /Ambulance for Poor Patient
- Home delivery of goods and service to senior citizen/older Person
- To work with People living below Poverty line(BPL) women Dalits Adivasi's and Deprived sector towards just and equitable society
Education
Bachelor of Arts - English Language And Literature
Bhimrao Ambedkar Bihar University
Muzzafarpur, Bihar01-2023
Intermediate - Art
RLSY Bettiah
West Champaran04-2019
Matriculation - Matriculation
Amna Urdu High School
Bettiah04-2017
Skills
- Customer Relations
- Feedback collection
- Client Retention Strategies
- Patience and resilience
- Excellent Communication,Interpersonal and Writing skills
- Ability to Multitask and Cope under Pressure
- The ability to Present
Accomplishments
- Awarded by NCC (National Cadet corp) for outstanding Work at Battalion and was awarded Rank of Senior under officer to Manage team of 300 Cadet By Head of NCC wing Dehradun
- Awarded 2nd Best cadet award in Bihar and Jharkhand directorate from Governer of Bihar
- Awarded as Best Kabbadi Player from Bihar Team
- Honoured by Red cross Society for helping them and arranging Blood donation Camp and arranging 100 units of blood in quick succession
- Honoured by Roti Bank Bettiah for Delivering my services in Corona Pandemic 2020
Timeline
Customer Relationship Officer
Airtel India
07.2024 - Current
Public Relations Intern
Lions club International,Bettiah
01.2023 - 06.2024
Social Work Intern
Roti Bank,Bettiah
12.2019 - 11.2022
Bachelor of Arts - English Language And Literature
Bhimrao Ambedkar Bihar University
Intermediate - Art
RLSY Bettiah
Matriculation - Matriculation
Amna Urdu High School
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