SRIRAM S
Karaikal
Summary
MBA Fintec Graduate To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Relationship Officer
BANDHAN BANK LIMITED
CHENNAI
06.2022 - Current
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Consulted with customers to resolve service and billing issues.
- Referred customers to business partners based on individual preferences and demographics.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
MBA - Financial Technology
Pondicherry Central University
01.2022
BBA -
Bharathidasan University
01.2020
HSC -
SRVS National Higher Secondary School
01.2017
SSLC -
SRVS National Higher Secondary School
01.2015
Skills
- MS office PowerBi MS SQL SPSS
- EViews Star UML Business analytics
- Account Updates
- Research and Due Diligence
- Customer Relations
- Proficient in [Software]
- Account Management
- Customer Service
- Technical Support
- Receiving Support
- Route Management
- Active Listening
- Creative Problem Solving
- Multi-Task Management
- Client Relations
- Problem-Solving Abilities
- Executive Management Support
- Microsoft Outlook
- Data Entry
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Product Knowledge
- Data Evaluation
- Microsoft Office Suite
- FIS Profile Management
- Oracle Flexqube
Accomplishments
- Participation certificate in International GST and
- Taxation Conference
- Central University of Thiruvarur
- Block Chain and Allied Technologies, ESCI
- Residential skill enhancement programme for MBA Students and faculty
- Fundamentals of Digital Marketing From Google
Languages
- English
- Tamil
Timeline
Customer Relationship Officer
BANDHAN BANK LIMITED
06.2022 - Current
MBA - Financial Technology
Pondicherry Central University
BBA -
Bharathidasan University
HSC -
SRVS National Higher Secondary School
SSLC -
SRVS National Higher Secondary School
Similar Profiles
Chiranjib Kumar MondalChiranjib Kumar Mondal
CUSTOMER RELATIONSHIP OFFICER at Bandhan Bank LimitedCUSTOMER RELATIONSHIP OFFICER at Bandhan Bank Limited
JYOTI SINGHJYOTI SINGH
Teller at Bandhan Bank LimitedTeller at Bandhan Bank Limited
SREENATH MALLELASREENATH MALLELA
Senior Manager, Corporate Strategy at Bandhan Bank LimitedSenior Manager, Corporate Strategy at Bandhan Bank Limited
SANCHARI DEYSANCHARI DEY
AVP, Government Business Group at Bandhan Bank LimitedAVP, Government Business Group at Bandhan Bank Limited
Prakash RajaselvamPrakash Rajaselvam
Quality Analyst Engineer at Infosys Ltd.Quality Analyst Engineer at Infosys Ltd.