Devi Jonnada
Senior Control Management Specialist
Hyderabad,TG
Summary
Dynamic Risk and Compliance Specialist with over a decade of comprehensive experience in the banking and finance sector, specializing in risk assessment, control management, and regulatory compliance. Proven track record of enhancing operational efficiencies, identifying and mitigating risks, and ensuring adherence to all regulatory requirements. Seeking to leverage extensive background in risk and compliance management to contribute to the strategic goals of a forward-looking banking institution.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Senior Control Management Specialist
Wells Fargo PVT LTD
8 2023 - Current
- Conduct reviews of various control attributes such as their nature, and documentation triggered during RCSA workshop ( ORQ, Fact pack, suite of controls etc ) .
- Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk.
- Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations.
Ensures that business control issues are proactively identified and addressed appropriately, escalating where necessary. - Address any discrepancies to ensure compliance with central QA and compliance QA submission requirements.
- Proven ability to work within a team environment as well as individual accountability
Business Execution Consultant
Wells Fargo PVT LTD
2021.01 - 2023.07
- Understanding of US banking regulatory requirements. Been a part of Operational risk team.
- Continually assess risk profile of WFEF and regulatory processes for any gaps and recommend corrective action in concern areas.
- Work closely with the WFCC BRM team and the LOB teams in document review (including Bankruptcy) in accordance with US regulatory and federal laws Reg B, Reg O, FCRA .
- Conducted domain-specific training enhancing risk awareness among new hires.
- Identify and evaluate possible vulnerabilities, compliance violations, and operational losses, and enhance any procedural deficiencies
Work director
Wells Fargo PVT LTD
2018.04 - 2020.12
- Worked as team manager for chargeback claims (fraud) QC team
- Mentoring and motivating team towards goals and objectives for better performance, upskilling whenever required for enhanced opportunities of team members as wells as business transitions
- Participate on calibration of monthly business review calls with LOB
- Partner, support and liaise closely with stakeholder to implement key operational procedures.
Business Process Lead
TATA Consultancy Services PVT LTD
2016.04 - 2018.03
- Oversaw hiring, training, and operational duties, driving efficiency in credit and debit fraud chargeback claims of a Canadian Project
- Acted as a certified trainer, enhancing team performance through quality training and calibrations
Customer service Associate
HSBC Electronic Data Processing Pvt Ltd.
2009.09 - 2015.05
- Worked as Customer service Representative for a credit dispute verification process in compliance with FCRA and Reg B laws
- Handled business escalations and drafted procedural documents for new transitions
- Been an SME, quality checker and trainer for the team in various account maintenance queues and transitions
- Worked with internal project management team for process improvement and efficiency which resulted in dollar savings and 19 FTE reduction.
Customer Service Associate
IBM Daksh PVT LTD.
2008.06 - 2009.05
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Solicit sales of new or additional services or products
- Check to ensure that appropriate changes were made to resolve customers' problems
- Maintained AHT and CSAT as per business requirements.
Education
Bachelor of Science - Microbiology
Vishakha Women's Degree and PG College
Visakhapatnam, Andhra Pradesh 2005.06 - 2007.05
High School Diploma - Bi.P.C
AQJ Degree College
Visakhapatnam, Andhra Pradesh 2002.06 - 2005.05
High School Diploma - undefined
Sri Chaitanya Junior College
Visakhapatnam, Andhra Pradesh 2000.05 - 2002.05
Skills
People management
undefinedAdditional Information
Projects:
Been a part of automation Project which led to improve efficiency and save of 20 FTE.
Project aims at automating manual steps.
Benefit of $1,50,920
Timeline
Business Execution Consultant
Wells Fargo PVT LTD
2021.01 - 2023.07
Work director
Wells Fargo PVT LTD
2018.04 - 2020.12
Business Process Lead
TATA Consultancy Services PVT LTD
2016.04 - 2018.03
Customer service Associate
HSBC Electronic Data Processing Pvt Ltd.
2009.09 - 2015.05
Customer Service Associate
IBM Daksh PVT LTD.
2008.06 - 2009.05
Bachelor of Science - Microbiology
Vishakha Women's Degree and PG College
2005.06 - 2007.05
High School Diploma - Bi.P.C
AQJ Degree College
2002.06 - 2005.05
High School Diploma - undefined
Sri Chaitanya Junior College
2000.05 - 2002.05
Senior Control Management Specialist
Wells Fargo PVT LTD
8 2023 - Current
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