RAHUL ROY
Durg
Summary
Experienced Fraud analyst and manager with over 5 years of experience in fraud and risk management. Expertise in identifying and mitigating fraud risks. Skilled in conducting investigations and analyzing fraud trends. As a Fraud Manager, tracked record of implementing effective fraud prevention and detection strategies, and leveraged my skills in risk management, data analysis, and team leadership to safeguard the financial interests and reputation of a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Vodafone (_VOIS)
Ahmedabad
06.2019 - Current
- Managing a dynamic team of fraud investigators, trained to both detect and investigate payment , transaction, account take over, Anti-money laundering and other relevant frauds.
- Identified trends in team performance and recommended relevant changes to constantly raise the performance levels in the team
- Conducted thorough investigations of potentially fraudulent customer transactions utilizing various procedures, processes, tools and high-judgment decision-making.
- Ensured adherence to strict audit and control requirements by actively engaging in quality audits and compliance checks for all analysts.
- Develop and review MIS reports while effectively communicating fraud results to the business.
- Identified, evaluated, and researched actual or potential fraud risks across various business operations
- Prepared and presented regular reports to senior management on fraud trends, incidents, and the effectiveness of fraud prevention measures.
- Provided guidance, training, and mentorship to team members to enhance their skills in fraud detection and prevention.
- Utilized data and analytics for informed decision-making and adjustments in fraud prevention strategies. Collaborated with diverse teams across various functions and countries to manage fraud risk investigations.
- Employed programming tools like Excel, SQL, etc., to extract and manipulate raw data for conducting comprehensive risk assessments. Provided summarized recommendations supporting business objectives based on findings.
Senior Executive
Vodafone (_VOIS)
Ahmedabad
02.2017 - 06.2019
- Assisted and resolved queries for International clients on chat utilizing technical tools.
- Assessed existing service offerings, plan availability, 4G compatibility, and recommended enhanced alternatives to prospective customers
- Utilized technical tools to troubleshoot customers' phone network profiles and successfully resolved network related issues.
Executive
TTEC
Ahmedabad
09.2015 - 02.2017
- Managed clients for a global e-commerce giant
- Directed and guided customers in their purchase decisions and shipment processes, while consistently delivering exceptional service and effectively resolving customer complaints.
- Assisted International clients through chat by resolving their queries using technical tools.
Graduate Engineer
Metistech Fabricators (Bhilai)
Bhilai
09.2013 - 11.2014
- Closely supervised the production stages of fabricated construction projects involving truss, beams, columns, and angle bracing worth around 7 lac INR.
- Provided guidance and oversight to a diverse team of newly appointed workers in fabricating, welding, rigging, and painting roles.
- Conducted comprehensive quality inspections at every stage of the job and prior to client delivery.
Education
Bachelor of Mechanical Engineering -
CSVTU
Bhilai01.2012
Skills
- Quality Assurance
- Team Leadership
- Problem Solving
- Fraud investigation/Prevention
- Staff and Operations Management
- Data Analysis
- Compliance
- MS Excel
- SQL
- Power BI
- MS PowerPoint
Certification
- SQL for Data Science
- End to End Anti-Money laundering and KYC
- AutoCAD 2013
- CREO 2.0
Timeline
Assistant Manager
Vodafone (_VOIS)
06.2019 - Current
Senior Executive
Vodafone (_VOIS)
02.2017 - 06.2019
Executive
TTEC
09.2015 - 02.2017
Graduate Engineer
Metistech Fabricators (Bhilai)
09.2013 - 11.2014
Bachelor of Mechanical Engineering -
CSVTU
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