Yash Baheti
Hyderabad
Summary
Motivated Client Service Representative with administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
4
4
years of professional experience
Work History
Client Service Associate 1
State Street
Hyderabad
10.2021 - Current
- Monitored client emails daily to ensure timely execution of trades according to client instructions.
- Provided superior client service by responding promptly to client inquiries and requests.
- Collaborated with other departments to ensure client satisfaction.
- Provided daily, weekly, monthly, and quarterly reports to the client.
- Developed relationships with clients through regular, weekly meetings.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions for trade, wire, and cash related queries on a daily basis.
- Provided additional support whenever needed for client satisfaction.
Claims Analyst
Legato Health Technologies
Hyderabad
12.2020 - 09.2021
- Assessed medical records for coverage eligibility and benefit accuracy.
- Investigated fraudulent claims by gathering evidence from various sources.
- Researched applicable laws and regulations related to insurance policies and procedures.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Collaborated with legal team to resolve any disputes arising from denied or delayed payments.
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Communicated with policyholders to explain claims processes, coverage, and decisions.
- Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.
Education
B.COM - Information Technology
St. Josephs Degree & Pg College
Hyderabad, Telangana10.2020
MEC - (10+2)
St. Mary's Junior College
Hyderabad, Telangana05-2016
Skills
- HTML
- CSS
- Javascript
- SQL
- Advanced Excel
- Client Relationships
- Strong interpersonal skills
- Decision-Making
- Analytical Problem Solving
Hobbies and Interests
- Photography
- Travelling
- Football
- Cooking
Personal Information
- Nationality: Indian
- Date of Birth: 03/13/1998
Languages
- English
- Hindi
- Telugu
Timeline
Client Service Associate 1
State Street
10.2021 - Current
Claims Analyst
Legato Health Technologies
12.2020 - 09.2021
B.COM - Information Technology
St. Josephs Degree & Pg College
MEC - (10+2)
St. Mary's Junior College
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