Motivated Client Service Representative with administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
4
4
years of professional experience
Work History
Client Service Associate 1
State Street
Hyderabad
2021.10 - Current
Monitored client emails daily to ensure timely execution of trades according to client instructions.
Provided superior client service by responding promptly to client inquiries and requests.
Collaborated with other departments to ensure client satisfaction.
Provided daily, weekly, monthly, and quarterly reports to the client.
Developed relationships with clients through regular, weekly meetings.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions for trade, wire, and cash related queries on a daily basis.
Provided additional support whenever needed for client satisfaction.
Claims Analyst
Legato Health Technologies
Hyderabad
2020.12 - 2021.09
Assessed medical records for coverage eligibility and benefit accuracy.
Investigated fraudulent claims by gathering evidence from various sources.
Researched applicable laws and regulations related to insurance policies and procedures.
Reviewed customer claims, identified discrepancies and determined appropriate course of action.
Collaborated with legal team to resolve any disputes arising from denied or delayed payments.
Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
Communicated with policyholders to explain claims processes, coverage, and decisions.
Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.
Education
B.COM - Information Technology
St. Josephs Degree & Pg College
Hyderabad, Telangana
10.2020
MEC - (10+2)
St. Mary's Junior College
Hyderabad, Telangana
2016-05
Skills
HTML
CSS
Javascript
SQL
Advanced Excel
Client Relationships
Strong interpersonal skills
Decision-Making
Analytical Problem Solving
Hobbies and Interests
Photography
Travelling
Football
Cooking
Personal Information
Nationality: Indian
Date of Birth: 03/13/1998
Languages
English
Hindi
Telugu
Timeline
Client Service Associate 1
State Street
2021.10 - Current
Claims Analyst
Legato Health Technologies
2020.12 - 2021.09
B.COM - Information Technology
St. Josephs Degree & Pg College
MEC - (10+2)
St. Mary's Junior College
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