Hardworking and reliable Cloud support engineer focused on going above and beyond to support the team and serve customers. 1.8+ years of Hands on experience in architecting and administering self-healing and secure cloud-based services and applications for SAAS, PAAS, and IAAS environments using AWS services( EC2, S3, EFS, Cloudwatch, Cloudfront, Route 53, ELB, RDS, Auto-scaling, IAM, VPC, Aurora etc.). An aspiring individual who is ready to show expertise at any given opportunity. Purpose-driven and visionary professional with experience in working in active and engaging environments. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experience in System administration, upgrades, server health monitoring and troubleshooting in linux environment.
• Creating virtual Machines, load balancers, application gateways and storage accounts as required.
• IAM Rules, User, groups and all the access creation.
• Used terraform to write infrastructure as code and created Terraform scripts for EC2 instances, Elastic Load balancers and S3 buckets.
• Monitoring using the New Relic Monitor tool, receiving alerts, and performing a first step action, verifying the problem before forwarding it on to the next level technician for analysis.
• Check the status of the server, analyzing the high CPU and memory for all landscapes, Check the workflow and escalation counts.
• Hard drive space Checking, clearing C and D drives if landscapes fail, Mailbox down- check in backend using SQL queries, taking dumps, and restarting service.
• Deploy & manage Application release by coordinating with development team.
• Provisioning tenants in a multi-tenant environment based on parameters and requirements.
• Handling load balanced during infra changes (MS patching, Application Deployments).
• Implementing Changes based on Infra requirements and monitoring the environment.
• Managing web servers (Nginx) and Database servers (Microsoft’s SQL server).
• Perform full functionality and endpoint level testing post application deployment.