BASWARAJ GOUD BOINPALLY
Hyderabad,TG
Summary
To get an opportunity where can make the best of potential and contribute to the organization's growth. Seeking a position in a company where can launch career and build a valuable skill set. Seeking a role in an MNC where can upgrade skills with time and take the company to the next level. Methodical technical support assistant with high credentials in software engineering and information technology.
Overview
8
8
years of professional experience
Work History
Customer Support Executive - Email Process
Tech Mahindra
Hyderabad, TG
02.2019 - Current
- Respond to customer inquiries via email
- Sends emails as part of marketing campaigns or to resolve customer concerns queries and issues in timely and professional Manner
- They are responsible for solving questions and problems over mail while ensuring your brand image is optimized.
- Maintain accurate records of customer interactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate complex issues to Team leader
- Provide product and service information to customers.
- Train new customer service representatives
HDFC Bank VOICE PROCESS
HDFC Bank
Hyderabad, TG
06.2017 - 03.2018
- Coordinated With Clients and Provided Optimal Level of Customer Service
- Administered Processing of All Bank Transactions Within Required Timeframe and Accuracy
- Analyzed and Performed Research to Assist All Complex Issues of Bank Customers Over Phone
- Created Systems Using Microsoft Excel to Increase Efficiency of Processing Personnel Actions, Analyzed and Revised Operations to Include; Retirement, Awards, Decorations, Leave Requests, Separation, and Job Relocation
- Coordinated and Administered Human Resources Training Which Reduced Errors From 309% to more than 1096 in One Week
- Deliver Exceptional Service to Our Customers by Going Out of Way to Please Them.
- Collaborated with customers to resolve disputes.
Customer Support Executive (Voice Process)
AEGIS ESSAR LIMITED
Hyderabad, TG
07.2016 - 02.2017
- Efficient customer service professional in call centers and hospitality service
- Fluent in both English and Hindi and able to provide clear customer service in both languages
- Seeking to apply customer service and problem-solving expertise to benefit your company as call center representative
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
- Educated agents, supervisors, and managers on QA process and goals
- Identified areas of improvement in existing QA processes through continuous analysis of current practices
- Analyzed quality and performance trends to provide recommendations and action plans for improvement.
Education
Master of Science - Project Management Program (PMP)
BPP University
LONDON01.2021
Bachelor of Science - Computer Science and Technology
Jagruthi Institute of Engineering And Technology
Hyderabad, India05.2015
Intermediate - Math's
Board Of Secondary Education
Wanparti, TG02.2010
SECONDARY EDUCATION -
Kothakota Public School
Kothakota, TG03.2008
Skills
- Windows XP
- Windows 10
- Windows 8
- Windows 7
- Operation System
- Basic Knowledge of Computer Hardware
- Strong analytical and problem-solving skills
- Ability to work in multicultural environment with excellent team dynamics
- Hardworking and self-confident
- Interest
- Troubleshooting proficiency
- Technical issues analysis
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Customer Support Executive - Email Process
Tech Mahindra
02.2019 - Current
HDFC Bank VOICE PROCESS
HDFC Bank
06.2017 - 03.2018
Customer Support Executive (Voice Process)
AEGIS ESSAR LIMITED
07.2016 - 02.2017
Master of Science - Project Management Program (PMP)
BPP University
Bachelor of Science - Computer Science and Technology
Jagruthi Institute of Engineering And Technology
Intermediate - Math's
Board Of Secondary Education
SECONDARY EDUCATION -
Kothakota Public School
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