Suresh LV
Sr Technical Support Executive
Chennai
Summary
Senior Executive-level position with responsibilities in Technical Support and Customer Relations.
Experienced with handling customer inquiries and providing effective solutions. Utilizes excellent communication and problem-solving skills to manage complex issues. Track record of fostering positive customer relationships and enhancing service quality.
Overview
24
24
years of professional experience
4
4
Languages
Work History
Sr.Technical and Customer Support Executive
Comodo Security Solutions Pvt Ltd
08.2014 - Current
- Responsible for the online technical support and customer service
- Handling customer queries and upselling
- Responsible for the monthly rating report for the team on the floor
- Taking session for new updates for the new hires and other callers
- Responsible for the promised outbound calls
- Handling US, APAC, EMEA customers across the globe
- Experienced in different LOB Voice, Chat, E-mail.
Sr.Consultant/SME
Sutherland Global Services Pvt. Ltd
06.2007 - 12.2013
- Responsible for the online technical support
- Responsible for the monthly rating report for the team on the floor
- Taking session for new updates for the new hires and other callers
- Responsible for the promised outbound calls
- Handling US, APAC, EMEA customers across the globe
- Experienced in different LOB Voice, Chat, E-mail.
Technical Support Executive
E4E
06.2006 - 06.2007
- Responsible for the online technical support
- Email Support
Technical Support Executive
Sutherland Global Services Pvt Ltd
12.2004 - 01.2006
- Responsible for online technical support in inbound calls
- Responsible for monthly productivity reporting
- Cascading updates from clients
- Providing both Hardware and Software support
Accounts assistant
Wilson Sandhu Logistics
01.2001 - 01.2004
Education
Bachelor of Commerce -
Diploma in Computer application - undefined
Skills
Windows 10,11
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP
Interests
Watching Movies
Net surfing
Reading Books
Yoga
Career Achievements
- Got Platinum Award for successful completion of 5 years
- Maintained the best rating throughout the career
- Achieved the best customer satisfaction rate throughout all years
- Assisted the juniors and other callers on the floor
Current Salary
Rs. 50,000, 7.3 Lakhs per annum CTC
Belief
Smart work and sincerity
Personal Information
- Expected Salary: Industry standards
- Date of Birth: 11/16/77
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge. I will discharge my duties with utmost sincerity and dedicated efforts.
Timeline
Sr.Technical and Customer Support Executive - Comodo Security Solutions Pvt Ltd
08.2014 - Current
Sr.Consultant/SME - Sutherland Global Services Pvt. Ltd
06.2007 - 12.2013
Technical Support Executive - E4E
06.2006 - 06.2007
Technical Support Executive - Sutherland Global Services Pvt Ltd
12.2004 - 01.2006
Accounts assistant - Wilson Sandhu Logistics
01.2001 - 01.2004
NICT Chennai - Diploma in Computer application,
University of Madras - Bachelor of Commerce,