Haroon Sharieff
Assistant Manager
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
GoMechanic
Bengaluru
07.2019 - Current
- GoMechanic is a Multi-Brand Car service provider.
- Handling the insurance claim process for the vehicles received in the preferred workshops for the Insurance claim, from initial process until claim is closed and vehicle is delivered, With a team of 3 Customer Representative
- Maintaining data of all converted leads and preparing monthly reconciliation of every workshop
- Meeting with multiple insurance company's claims managers for more leads diversions for more business conversions.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Service Advisor
Emm Emm Motors India Pvt Ltd
Bangalore
06.2018 - 07.2019
- Emm Emm Motors India Pvt Ltd is a Tata Authorized Car Service center.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered excellent customer service, resulting in maximum customer satisfaction rating.
- Delivered prompt service to prioritize customer needs.
Floor Supervisor
Fix My Kars
Bengaluru
08.2017 - 06.2018
- Fix My Kars is a Multi-Brand Car Service Centre
- Trained team members in successful strategies to meet operational and Monthly targets.
- Kept orderly and accurate accounting records by monitoring documentation.
- Implemented challenging personnel and department goals to drive performance.
Education
Bachelor degree - Automobile Engineering
S.J.M.I.T
01.2012 - 01.2015
Diploma - Mechanical Engineering
Gnana Vikas Polytechnic
01.2008 - 01.2011
SSLC - undefined
Maria Nivas High school
Skills
CATIA V5, UG NX9
Accomplishments
- Supervised team of 3 members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained Monthly Reconciliation data of every preferred workshops.
Timeline
Assistant Manager
GoMechanic
07.2019 - Current
Service Advisor
Emm Emm Motors India Pvt Ltd
06.2018 - 07.2019
Floor Supervisor
Fix My Kars
08.2017 - 06.2018
Bachelor degree - Automobile Engineering
S.J.M.I.T
01.2012 - 01.2015
Diploma - Mechanical Engineering
Gnana Vikas Polytechnic
01.2008 - 01.2011
SSLC - undefined
Maria Nivas High school
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