Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline

Milind Patil

Pune

Summary

Dedicated Associate recognized for high productivity and efficient task completion. Expertise in time management, client relationship building, and data analysis. Strong communication and teamwork skills foster seamless collaboration and project success.

Overview

2
2
years of professional experience

Work History

Associate

Wipro Technologies PVT LTD
Pune
10.2024 - Current
  • Analyzed user requirements to align them with SAP system functionalities.
  • Executed post go-live support, monitoring transactions and providing user training.
  • Conducted quality audits of SAP entries, rectifying errors and processing documentation.
  • Utilized T-Codes for data entry in SAP, prepared work orders, and created spreadsheets.
  • Managed team's SOD, EOD, quality standards, leave management, and ticket resolution.
  • Maintained records of project IDs in MS Excel and monitored updates.
  • Engaged with clients to implement new learning and updates for quality enhancement.
  • Contributed to Quality Task Force to achieve 97% overall quality on the floor.
  • I was awarded for being a pillar of the process from the client.

Technical Support Representative

Eclerx Pvt LTD
Pune
09.2023 - 10.2024
  • Diagnosed and resolved complex network issues to maintain optimal service levels.
  • Monitored network performance to ensure reliability and efficiency.
  • Responded promptly to user requests for networking assistance, ensuring swift resolutions.
  • Managed a team of 20 members, focusing on timely and quality problem resolution.
  • Recognized as best performer of the quarter by client on two occasions.
  • Provided technical support to address critical problems as needed.

Education

BCA - Bachelor in Computer Application

Moolji Jaitha College

HSC -

DS High School Bhusawal

Skills

  • SAP analysis
  • Network troubleshooting
  • Quality auditing
  • Customer support
  • Team management
  • Multitasking and organization
  • Process improvement
  • Microsoft Excel
  • Adaptability and flexibility
  • Strategy development
  • Customer interaction

Affiliations

  • Playing video games
  • Bike riding
  • Travelling

Languages

English, Hindi, Marathi

Accomplishments

  • Two-time best performer of the quarter in the repair and troubleshooting sector at eClerx
  • One-time pillar of the process in Wipro for project improvement.

Timeline

Associate - Wipro Technologies PVT LTD
10.2024 - Current
Technical Support Representative - Eclerx Pvt LTD
09.2023 - 10.2024
Moolji Jaitha College - BCA, Bachelor in Computer Application
DS High School Bhusawal - HSC,

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Milind Patil