Lourdes Lloyd Mendes
Navi Mumbai
Summary
Senior leadership professional with over 25 years experience in the MENA region.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Global Sales Manager
Global Tech Integrated Systems Pvt Ltd
04.2024 - Current
- Established and led successful sales operations in Singapore, Bangladesh, and the UAE, driving significant business development across multiple regions
- Negotiated and secured key partnerships with major ship owners and oil & gas companies, establishing long-term business relationships
- Developed impactful marketing materials and coordinated with investors to foster strategic service partnerships
- Trained and led cross-regional sales teams, improving sales performance through innovative presentation materials and enhanced processes
- Developed a 5-year budgeting strategy for both expenses and revenues
Country Manager
Mathias Middle East
09.2019 - 03.2024
- Launched and successfully grew a new car rental, chauffeur drive, and leasing company in Bahrain, overseeing all operations from inception to market establishment
- Negotiated high-value contracts and managed stakeholder relationships with OEMs and local partners
- Developed custom marketing programs to increase client retention and built a strong brand presence in the local market
- Oversaw budgeting, ensuring profitability and cost efficiency over four consecutive years
- Secured a $1M USD investment from an Australian firm
- Expanded the fleet from 4 to 200 vehicles, increasing service capacity and market coverage
- Opened two new outlets within 12 months, significantly expanding market reach
Country Manager
Avis Budget Group
10.2015 - 09.2019
- Led operations for Avis Bahrain, managing a team of 100 employees across multiple departments
- Prepared and managed financial budgets, monitored P&L, and presented financial reports to regional directors
- Enhanced sales and customer service, successfully overseeing branch openings and training programs
- Achieved a $20M USD turnover in two years, exceeding revenue targets
- Reduced operational costs by 10% and increased profitability by 15%
- Consistently ranked #1 in online sales through both company and third-party platforms
Franchise Manager
Sixt Rent A Car
01.2010 - 09.2015
- Managed all operations for Sixt Bahrain, overseeing a team of 60 employees and ensuring smooth service delivery
- Led customer service improvements through comprehensive staff training programs
- Achieved $12M USD turnover in 4 years, exceeding growth projections
- Grew the fleet from 100 to 900 vehicles, significantly expanding market share
- Reduced operational costs by 10% year-over-year through process optimization
Lease & Service Coordinator
Hertz Rent A Car
01.1997 - 12.2009
- Managed fleet maintenance, inventory, and overall service operations for Hertz UAE
- Implemented lean methodologies, improving productivity and maintaining high-quality service standards
- Reduced operational costs by 5%, saving the company $5M USD
- Promoted four times during tenure, recognized twice for outstanding customer service
Education
Bachelor’s Degree - Accounting and Finance
Bombay University
Mumbai, India01.1995
Skills
- Business Strategy and Market Expansion
- Profit and Loss (P&L) Management
- Revenue and Product Management
- Team Leadership and Development
- B2B and B2C Channel Management
- Vendor negotiation and relationship management
- Financial budgeting and cost control
- Sales and Marketing Strategy
- Market Analysis and Data-Driven Decision Making
- Microsoft Office Suite proficiency
- Executive Coaching and Business Development
- Competitor analysis
- Customer engagement
- Salesforce proficiency
- Negotiation
- Pricing strategy
- Vertical markets
- Pricing policies
- Strategic relationships
- Revenue growth
- Sales pipeline management
- Sales techniques
- New territory penetration
- Competitive intelligence
- Pipeline management
- Key account development
- Territory management
- Budget development
- Negotiation expertise
- Cross-cultural communication
- Sales presentations
- Persuasion techniques
Certification
- General Manager’s Training Course | Sixt Headquarters, Germany
- Train the Trainer & Pricing Courses | Sixt Headquarters, Germany
- International Leadership Management | University of Hull, UK
- Oracle/SAP/Rentpro Software Training | Al Futtaim Group, UAE
- Volvo & Honda Product Training | Al Futtaim Group, UAE
Languages
- English, Fluent
- Hindi, Fluent
- German, A1 (Beginner)
Socialservicevolunteering
- Supporter of Thalassemia children, organizing blood donation camps and awareness events.
- Facilitated programs for the visually impaired and organized inter-school tournaments.
- Contributed to initiatives supporting homes for the elderly.
Affiliations
- Playing tennis
- Dancing
- Cycling
- Music
Timeline
Global Sales Manager
Global Tech Integrated Systems Pvt Ltd
04.2024 - Current
Country Manager
Mathias Middle East
09.2019 - 03.2024
Country Manager
Avis Budget Group
10.2015 - 09.2019
Franchise Manager
Sixt Rent A Car
01.2010 - 09.2015
Lease & Service Coordinator
Hertz Rent A Car
01.1997 - 12.2009
- General Manager’s Training Course | Sixt Headquarters, Germany
- Train the Trainer & Pricing Courses | Sixt Headquarters, Germany
- International Leadership Management | University of Hull, UK
- Oracle/SAP/Rentpro Software Training | Al Futtaim Group, UAE
- Volvo & Honda Product Training | Al Futtaim Group, UAE
Bachelor’s Degree - Accounting and Finance
Bombay University
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