BALAJI RK
Chennai
Summary
Accomplished Branch Manager with a proven track record at The Karur Vysya Bank Limited, excelling in client acquisition and fostering unparalleled customer service. Spearheaded branch operations to achieve over 90% in operational scorecards, enhancing revenue through strategic sales development and process improvements. Demonstrates strong interpersonal skills and a keen attention to detail, significantly boosting branch profitability and compliance.
Overview
12
12
years of professional experience
Work History
Branch Manager
The Karur Vysya Bank Limited
Chennai
01.2025 - Current
- Responsible for overall business,audit-compliance of the branch
- Provide guidance and support to team members regarding problem resolution and customer service issues.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Branch Manager
RBL Bank Limited
Chennai
10.2023 - 12.2024
- Responsible for achieving overall branch business targets
- Direct the ops team to achieve good in audit and compliance parameters
- Bring out the best of branch’s personnel by providing training, monitoring and motivating them regularly
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Adherence to high ethical standards and comply with all regulations/applicable laws
- Supervise staffs in operations,such as account management,customer service,sales and other bank functions
Service Delivery Manager
RBL Bank Limited
Chennai
07.2021 - 09.2023
- Responsible for cash ops, CRL retention limit
- Daily monitoring of branch operations,scrutinizing vouchers/overdrawn accounts/office accounts/other accounts and weeding out of debit balance accounts
- Joint custodian of cash/deliverables/locker and monitoring of security items
- Maintaining branch health parameters like NTB account interact, FTR in AOF processing, digital banking channel activation for NTB and ETB clients .etc.
- Ensuring above 90% in branch ops score card, Quarterly RBOH visit report and in branch service parameters
Assistant Branch Head
BandhanBank Limited
01.2020 - 05.2021
- Guidance to front office/cash staff in customer service and ensure efficient customer service
- Daily monitoring of branch operations,scrutinizing vouchers/overdrawn accounts/office accounts/other accounts and weeding out of debit balance accounts
- Maintenance of Branch Document Register
- Joint custodian of cash/deliverables/locker and monitoring of security items
- Ensuring cash is below the Branch Retention limit
- Timely completion of EOD
- AOF scanning monitoring
- Compliance with statutory rules & regulations
Service Delivery Manager
IndusInd Bank Limited
Chennai
01.2018 - 12.2019
- Responsible in resolving customer queries and complaints within TAT
- Cross selling of banking products and third party products
- Having control in compliance As per auditory policies/requirements
- Responsible for reconciliation of deliverables
- Responsible for processing RTGS/Neft transactions, inward/outward remittances and authorising teller cash operations
Assistant Manager (Personal Banker- Welcome Desk)
HDFC BANK LIMITED
03.2016 - 12.2017
- First Point contact with the customer in the branch
- Providing customer service and product information
- Balance enquires for walk-in customers and balance confirmation certificate
- Obtaining referrals from walk-in customers for current account and saving account and Demat
- Cross selling of all products, services and direct banking channels to walk-in customers to deepen relationships
- Account opening- current accounts, Saving accounts and FD
- Collection of Foreign currency cheques
- Report generation and Filing
- Retention and enhancement of the value of existing accounts of current account and saving account customers
Customer Service Executive (CSO)
ICICI BANK LIMITED
07.2013 - 03.2016
- Responsible for Branch sales and Operations
- Reconciliation of deliverables
- Maintaining good rapport with customers to ensure constant sales productivity for the branch and to provide quality need based service to customers
- Ensuring all SR’s (Service Request) is addressed within TAT (Turn around Time) so that the branch score doesn’t get affected
- Handling cash and monitoring cash flow for sufficient payment to clients
- Providing service to customers exceeding their expectations
- Ensuring all documents/credentials/branch files are process-clean for bi-monthly audit
- Risk profiling of customers – so that the correct product to be pitched can be analyzed
- Implementation of Strategies designed by the Branch Managers
- Increase market reach and penetration
- Generate leads
- Maintaining Consistent sales output
Education
Post Graduate Diploma - Banking Operations
NIIT
Coimbatore07.2013
B.E - Mechanical Engineering
Hindustan College Of Engineering
Chennai01.2010
Higher secondary -
Tagore Matric Higher Secondary School
Salem01.2006
Secondary school leaving certificate -
Baba Matric Hr Sec School
Cuddalore01.2004
Skills
- Client acquisition
- Customer service
- Sales development
- Branch operations management
- Financial advising
- Strong interpersonal skills
- Attention to detail
- Revenue enhancement
- Regulatory compliance
- Process improvement
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Languages
- Tamil
- English
Personal Information
- Father's Name: Kumaravelavan R
- Mother's Name: Girija K
- Date of Birth: 06/14/89
- Nationality: Indian
- Marital Status: Married
Timeline
Branch Manager
The Karur Vysya Bank Limited
01.2025 - Current
Branch Manager
RBL Bank Limited
10.2023 - 12.2024
Service Delivery Manager
RBL Bank Limited
07.2021 - 09.2023
Assistant Branch Head
BandhanBank Limited
01.2020 - 05.2021
Service Delivery Manager
IndusInd Bank Limited
01.2018 - 12.2019
Assistant Manager (Personal Banker- Welcome Desk)
HDFC BANK LIMITED
03.2016 - 12.2017
Customer Service Executive (CSO)
ICICI BANK LIMITED
07.2013 - 03.2016
Post Graduate Diploma - Banking Operations
NIIT
B.E - Mechanical Engineering
Hindustan College Of Engineering
Higher secondary -
Tagore Matric Higher Secondary School
Secondary school leaving certificate -
Baba Matric Hr Sec School
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