Hi, I’m
Sourav Naik
Branch Head
Mumbai
Summary
Skilled Business Development leader offering 7+ years of experience in leading operations and enhancing revenue across multiple domains. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
7
years of professional experience
5
years of post-secondary education
2
Certifications
4
Languages
Work History
IndiaMART InterMesh Ltd.Mumbai, Maharashtra
Branch Manager
03.2023 - Current
Job overview
- Created strategies to develop and expand existing customer sales, resulting in increase in monthly sales by 10%.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
BYJU'S-Think & Learn Pvt Ltd.Bhubaneswar
Business Development Manager
10.2019 - 03.2023
Job overview
- Developed sales strategies to increase market share and meeting revenue goals on weekly basis.
- Managed & trained 15 associates to reach out to potential customers via telephone, email and in-person inquiries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Cox & Kings Pvt Ltd.Mumbai
Senior Executive - Operations
06.2018 - 10.2019
Job overview
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Developed engaging and informative scripts, guiding tour members through attractions.
Goomo Orbit Corporate & Leisure Travels (I) Pvt Ltd.Mumbai
Executive - Operations
09.2016 - 05.2018
Job overview
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
Ritual Holidays Pvt Ltd.Kolkata
Travel Consultant
12.2015 - 09.2016
Job overview
- Organized over 80 trips for individual, family and business travelers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Informed clients of travel policies and utilized preferred vendors to maximise company profits.
Education
Indian Institute of Tourism & Travel Management Bhubaneswar
PGDM from Sales And Marketing
08.2014 - 05.2016
BJB Autonomous CollegeBhubaneswar
Bachelor of Commerce from Accounting
07.2011 - 06.2014
Skills
Strategic sales planning
Certification
[SaaS Metrics Fundamentals for Managers, Founders & Investors] [Udemy] -[Present]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
IndiaMART InterMesh Ltd.
03.2023 - Current
[SaaS Metrics Fundamentals for Managers, Founders & Investors] [Udemy] -[Present]
12-2022
[Data Privacy & Protection Awareness] [BYJU'S] - [Present]
09-2022
Business Development Manager
BYJU'S-Think & Learn Pvt Ltd.
10.2019 - 03.2023
Senior Executive - Operations
Cox & Kings Pvt Ltd.
06.2018 - 10.2019
Executive - Operations
Goomo Orbit Corporate & Leisure Travels (I) Pvt Ltd.
09.2016 - 05.2018
Travel Consultant
Ritual Holidays Pvt Ltd.
12.2015 - 09.2016
Indian Institute of Tourism & Travel Management
PGDM from Sales And Marketing
08.2014 - 05.2016
BJB Autonomous College
Bachelor of Commerce from Accounting
07.2011 - 06.2014
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