Hi, I’m
Sourav Naik
Branch Head
Mumbai
Summary
Skilled Business Development leader offering 7+ years of experience in leading operations and enhancing revenue across multiple domains. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
7
years of professional experience
5
years of post-secondary education
2
Certifications
4
Languages
Work History
IndiaMART InterMesh Ltd.Mumbai, Maharashtra
Branch Manager
03.2023 - Current
Job overview
- Created strategies to develop and expand existing customer sales, resulting in increase in monthly sales by 10%.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
BYJU'S-Think & Learn Pvt Ltd.Bhubaneswar
Business Development Manager
10.2019 - 03.2023
Job overview
- Developed sales strategies to increase market share and meeting revenue goals on weekly basis.
- Managed & trained 15 associates to reach out to potential customers via telephone, email and in-person inquiries.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Cox & Kings Pvt Ltd.Mumbai
Senior Executive - Operations
06.2018 - 10.2019
Job overview
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Developed engaging and informative scripts, guiding tour members through attractions.
Goomo Orbit Corporate & Leisure Travels (I) Pvt Ltd.Mumbai
Executive - Operations
09.2016 - 05.2018
Job overview
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
Ritual Holidays Pvt Ltd.Kolkata
Travel Consultant
12.2015 - 09.2016
Job overview
- Organized over 80 trips for individual, family and business travelers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Informed clients of travel policies and utilized preferred vendors to maximise company profits.
Education
Indian Institute of Tourism & Travel Management Bhubaneswar
PGDM from Sales And Marketing
08.2014 - 05.2016
BJB Autonomous CollegeBhubaneswar
Bachelor of Commerce from Accounting
07.2011 - 06.2014
Skills
Strategic sales planning
Business Development
B2C sales
Customer Acquisition
Revenue generation and management
Team Management
Employee training and development
Team Building and Motivation
Customer Relationship Management
Sales Process
Client acquisition
Certification
[SaaS Metrics Fundamentals for Managers, Founders & Investors] [Udemy] -[Present]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
IndiaMART InterMesh Ltd.
03.2023 - Current
[SaaS Metrics Fundamentals for Managers, Founders & Investors] [Udemy] -[Present]
12-2022
[Data Privacy & Protection Awareness] [BYJU'S] - [Present]
09-2022
Business Development Manager
BYJU'S-Think & Learn Pvt Ltd.
10.2019 - 03.2023
Senior Executive - Operations
Cox & Kings Pvt Ltd.
06.2018 - 10.2019
Executive - Operations
Goomo Orbit Corporate & Leisure Travels (I) Pvt Ltd.
09.2016 - 05.2018
Travel Consultant
Ritual Holidays Pvt Ltd.
12.2015 - 09.2016
Indian Institute of Tourism & Travel Management
PGDM from Sales And Marketing
08.2014 - 05.2016
BJB Autonomous College
Bachelor of Commerce from Accounting
07.2011 - 06.2014