Gerard Augustin Paul
Puducherry,Puducherry
Summary
Proficient in application support and fault diagnosis, incident, service, and change request management. Conducted new site feasibility surveys, installations, central site connectivity, configuring, monitoring, and troubleshooting. Excellent understanding of application architecture and cloud environments. Demonstrated expertise in hardware and software engineering, network programmability, storage platforms, network virtualization, and various aspects of network, systems, and software security. Responsible for overseeing the applications network to maximize performance and minimize downtime. Regularly confer with management and network users to clarify needs. Maintain a thorough understanding of the latest security principles, techniques, and protocols.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operations Manager
Mphasis (Wells Fargo)
Chennai
04.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager Operations
Accolitedigital
Banagalore
5 2022 - 12.2023
- Company Overview: Prudential
- Overseen Application performance, processes and suggesting improvement or revision
- Headed day-to-day administration activities
- Team Management: Lead meetings with team and set expectations for the projects
- Efficaciously managed the team's day-today deliverables, communicated with the stakeholders and ensured that agreed SLA's were met by the team
- Defects Management: Managed timely resolution of defects wherein worked closely with the Development & QA teams in order to complete testing within deadlines while focusing in appropriate incident and problem management
- Production Management: Worked with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
- Enhanced applications by identifying opportunities for improvement, making recommendations and designing and implementing systems
- Publishing & managing new applications/ Desktop based on customers' requirements and specifications
- Escalated issues which cannot be resolved by the team
- Involved in analyzing new requirements & approach for design, development, and maintenance of the products
- Maintained sustainability with existing clients while adding more to the clientele
- Prudential
- PROJECTS: OnePulse - (insurance), SCB - Standard Charted Bank
Manager Application Support
IHS MARKIT
11.2012 - 04.2020
- Managing the team to ensure production support for application in 24
- 7 environment
- Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives
- Jboss, Tomcat, IIS, Weblogic and WAS installation and Administration
- Devops ( Git, Jenkins, K8, CI/CD pipeline) and AWS
- Work with service management team, focus on reducing the incidents with RCA adopting problem management approach and add those items if required to product backlog
- Enhanced applications by identifying opportunities for improvement, making recommendations and designing and implementing systems
- PROJECT: Polk Automotive, Haystack Gold Aerospace & Defense
Application Support Engineer
Clairvoyant Tech Soft
Chennai
04.2012 - 11.2012
- Company Overview: Tata Consultancy & Services
- Responsible for designing & implementing functional network infrastructure, installation of windows server
- Handled day to day Service Delivery, defined SLA, escalations management
- Accountable for installing all the versions of IIS and configuring ASP.NET applications as well as configuring FTP/SMTP
- Responsible for deploying the customer websites in IIS Server; performing IIS migrations and performance monitoring, IIS Hardening and Tuning
- Efficaciously coordinated with DB team for migrations configuring databases as per application requirement
- Also managed overall Firewall Validation
- Supervised high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment
- Tata Consultancy & Services
- PROJECT: COMCAST
Technical Support Engineer
Guru Alliance (India) Pvt. Ltd.
Chennai
12.2009 - 04.2012
Support Engineer
Comet softwares (India) Pvt. Ltd.
09.2007 - 11.2009
Education
B.E. - Computer Science
Mailam Engineering College
Tamil Nadu 07.2003 - 04.2007
Higher Secondary -
Petit Seminaire Hr. Sec. School
Puducherry 06.2002 - 04.2003
Skills
DevOps
Jenkins
Git
Docker
K8
Terraform
AWS
MS Azure
Jboss 6 & 7
Tomcat
IBM WAS
Weblogic 12C
IIS
Apache IBMHTTPServe
ACE
Apache
F5
MSSQL
Couchbase
Windows server 2000, 2003, 2008, 2016 2016
Redhat Enterprises
Collaboration
Leadership
Time Management
Time Management
Analytical & Critical Skill
Certification
ITIL 4
References
Available upon request
Personal Information
Date of Birth: 02/22/85
Timeline
Operations Manager
Mphasis (Wells Fargo)
04.2024 - Current
Manager Application Support
IHS MARKIT
11.2012 - 04.2020
Application Support Engineer
Clairvoyant Tech Soft
04.2012 - 11.2012
Technical Support Engineer
Guru Alliance (India) Pvt. Ltd.
12.2009 - 04.2012
Support Engineer
Comet softwares (India) Pvt. Ltd.
09.2007 - 11.2009
B.E. - Computer Science
Mailam Engineering College
07.2003 - 04.2007
Higher Secondary -
Petit Seminaire Hr. Sec. School
06.2002 - 04.2003
Manager Operations
Accolitedigital
5 2022 - 12.2023
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