Chandrika Dikshit
Greater Noida
Summary
Learn languages Uses of AI Self improvement Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
Certification
Work History
Process Associate
Genpact
- Spearheaded process improvement initiatives to reduce processing time by 25%.
- Managed a team of 5 process associates to ensure timely completion of tasks.
- Identified potential risks associated with processes and recommended corrective actions.
- Monitored performance metrics to measure process effectiveness.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Developed and implemented training materials for new process associates.
- Assisted in streamlining processes to ensure efficient and accurate data entry.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Bachelor of Art - Bachelor of Arts.
Kanpur University
Dayanand Postgraduate Collage Bacchrawan Raebareli06-2017
12th - Science (PCM)
Sant Francis Inter College
Nigohan 06-2014
10th - Science
J.P.G Inter College Nigohan Lucknow.
Nigohan06-2012
Skills
- Communication skill
- Time management
- Team work
- Leadership ability
- Microsoft Office
- Ms word
- Ms excel
- Ms power point
- Python
- Basic knowledge of Python Language
- Report Analysis
- Trend tracking
- Presentations
- Process Analysis
- Process Improvement
- Production deadline management
- Process Mapping
Languages
- English
- Hindi
Hobbies and Interests
- Learn languages
- Uses of AI
- Self improvement
- Deep learning.
- conceptual learning.
- Travelling.
- singing cultural rural songs .
Accomplishments
- Sports and singing award up to the collage level.
- Awarded by company regarding performance monthly as well as annually basis.
Certification
- CCC certified grade (D).
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Process Associate
Genpact
Bachelor of Art - Bachelor of Arts.
Kanpur University
12th - Science (PCM)
Sant Francis Inter College
10th - Science
J.P.G Inter College Nigohan Lucknow.
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