Singarapu Pavani
Hyderabad
Summary
Experienced Business Process Executive with background in managing complex business processes. Known for successfully leading teams to streamline operations, enhance productivity and reduce costs. Skilled in process mapping, workflow design and project management. Consistently contribute to positive organizational change by introducing innovative business solutions and strategies.
Overview
3
3
years of professional experience
Work History
Process Associate
Zolon tech
Hyderabad
05.2025 - 06.2025
- Assisted in developing and improving operational processes.
- Collaborated with teams to streamline workflow and enhance efficiency.
Business Process Executive
COPART INDIA
Hyderabad
08.2023 - 04.2025
- Handled inbound calls from lien holders, sellers, and customers to assist with processes, resolve issues, and ensure high-quality service.
- Communicated effectively with foreign delegates while maintaining professional and efficient interactions.
- Made outbound calls to customers and lien holders to gather necessary information and facilitate claim processing.
- Followed up on claims to ensure timely and accurate processing in accordance with company procedures.
Technical Support Engineer
Computer Generated Solutions (CGS) India
01.2022 - 08.2023
- Identifies, investigates, and resolves users problems with computer basic software and hardware.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software.
Education
Intermediate -
Telangana Social Welfare Residencial Educational Institution (Palakurthi)
01.2019
Metriculation -
Ekashila E-techno school
01.2017
Skills
- Customer service
- Social skills
- Active listening
- Communication Skill
- Problem-solving
- Professional and pleasant telephone manner
- Time Management
- Eye for Detail
Languages
- Telugu
- English
- Hindi
Personal Information
- Date of Birth: 10/16/01
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above information provided by me is true to the best of my knowledge & I would prove my abilities to help in the development of the organization if provided me a chance.
Timeline
Process Associate
Zolon tech
05.2025 - 06.2025
Business Process Executive
COPART INDIA
08.2023 - 04.2025
Technical Support Engineer
Computer Generated Solutions (CGS) India
01.2022 - 08.2023
Intermediate -
Telangana Social Welfare Residencial Educational Institution (Palakurthi)
Metriculation -
Ekashila E-techno school