Nayanjyoti Das
Gurgaon
Summary
Customer service professional with focus on resolving customer queries and providing top-notch service. Experienced in handling complaints, managing customer accounts, and ensuring satisfaction through clear communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Process Associate
Invia Pvt Ltd
Noida
10.2022 - 07.2023
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Monitored performance metrics to measure process effectiveness.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Maintained accurate records of customer interactions, inquiries, and resolutions in the helpdesk database.
- Created documentation for frequently asked questions and how-to guides for end users.
- Provided remote assistance to customers when required via phone or remote desktop tools.
Sr. Customer Relationship Associate
InTechnologies Pvt Ltd
Gurgaon
06.2020 - 08.2022
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Resolved customer queries over phone and by email.
Sales Associate
Royal Aawas
Guwahati
12.2016 - 05.2020
- Met sales targets through proactive promotion and excellent customer service.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Shared new products and promotions with customer to encourage sales.
- Handled customer enquiries, providing prompt responses to questions about products and services.
Sr. Customer Service Associate
Teleperformance Global Service Pvt Ltd
Gurgaon
10.2023 - I currently work here
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Resolved customer queries over phone and by email.
Education
Bachelor of Arts - Arts
School of Open Learning
New Delhi07-2017
12th - Commerce
St. Francis's De Sales School
Guwahati10th -
Army Public School Narengi
GuwahatiSkills
- Customer Service
- Complaint handling
- Problem solver
- Basic computer knowledge
- Multi-tasking
- Strong customer service orientation
- Complaint resolution
- Written and verbal communication skills
Languages
6,C2,6,C2
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Sr. Customer Service Associate
Teleperformance Global Service Pvt Ltd
10.2023 - I currently work here
Process Associate
Invia Pvt Ltd
10.2022 - 07.2023
Sr. Customer Relationship Associate
InTechnologies Pvt Ltd
06.2020 - 08.2022
Sales Associate
Royal Aawas
12.2016 - 05.2020
Bachelor of Arts - Arts
School of Open Learning
12th - Commerce
St. Francis's De Sales School
10th -
Army Public School Narengi