Summary
Overview
Work History
Education
Skills
Timeline
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Moaunita Gandhi

Mumbai,MH

Summary

Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.

Process professional with keen eye for detail and commitment to continuous improvement. Skilled in identifying process inefficiencies and implementing solutions that drive productivity. Highly collaborative team player known for reliability and adaptability. Expertise in process documentation and data analysis.

Overview

8
8
years of professional experience

Work History

Process Associate

Tata Consultancy Service
06.2023 - Current
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Specialist

Sterling
01.2018 - 04.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Senior Customer Service Executive

Intelenet Global Services
11.2016 - 12.2018
  • Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.

Education

HSC - Science

A.P College of Commerce And Science
Mira-Bhyandar
02-2013

SSC - SSC

St. Xavier's High School
Mira Road
03-2011

Skills

  • Customer Service
  • Call Center Customer Service
  • Customer Support
  • Customer Satisfaction
  • Written and oral communication

Timeline

Process Associate

Tata Consultancy Service
06.2023 - Current

Specialist

Sterling
01.2018 - 04.2023

Senior Customer Service Executive

Intelenet Global Services
11.2016 - 12.2018

HSC - Science

A.P College of Commerce And Science

SSC - SSC

St. Xavier's High School

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Moaunita Gandhi