Sushmitha Annamalai
Chennai
Summary
Experienced Solutions Engineer with a strong technical background and genuine passion for technology. Demonstrated expertise in designing and implementing technical solutions for clients across diverse industries. Proficient in product demonstration, customer service, onboarding (implementation), and problem-solving. Adept at understanding client needs and delivering tailored solutions that consistently meet or exceed their expectations.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Solution Engineer (SaaS)
Netcore Cloud
06.2024 - Current
- Conducted enterprise-level product demos, successfully showcasing Netcore's solutions and winning key deals
- Led Klaviyo-to-Netcore migration projects, ensuring smooth onboarding and seamless platform adoption for enterprise clients
- Assisted in setting up AMP emails, enabling brands to enhance engagement and drive interactive inbox experiences
- Spearheaded upselling initiatives, identifying customer use cases to transition them to higher-tier enterprise plans for increased ROI
- Collaborated with cross-functional teams to optimize customer engagement strategies, leveraging AI-powered personalization and automation
Solution Engineer
Freshworks
02.2021 - 06.2024
- Company Overview: India
- Work closely with customers on new & expansion deals across to North America and identify, solve their most critical business problems
- Collaborated with sales to maximize deal values, translating business needs into technical solutions and bridging gaps between sales and development teams
- Collaborated with product teams to integrate customer feedback, enhancing features and boosting customer satisfaction through data-driven product improvements
- Developed and implemented a new workflow and integrated different applications into the software that improved customer efficiency by 80%
- Increased the number of repeat customers by building strong relationships and providing exceptional service being in the expansion team
- Customized client portals using HTML/CSS, facilitated onboarding, provided product training, and assisted in workflow automation tailored to specific use cases
- India
- Got the award for 'Outstanding performance' in Q1 of 2023
- Star Award (monthly) - Awarded as 'Best performer' in Dec 2018 for achieving 100% accuracy
Associate (Competitive Pricing Analysis)
Amazon Development Centre
03.2018 - 12.2019
- Company Overview: India
- Auditing operations team, implementing process/tool improvements and identifying emerging process performance trends
- Assisting team in work allocation to improve competitive price recommendations
- Investigated and identified 'Root Cause Analysis' for a recurring problem
- India
- Fanatical player of volleyball at school level and won the cup at National level tournaments in the capacity of captain
- Hiking, climbing glacier and the mountain peak
- Writing blog on self-motivation and being an enthusiast
Education
M.Sc - Physics
Anna University
01.2018
B.Sc - Physics
Madras Christian College
01.2015
Skills
- Workflow automation
- PowerPoint
- Excel
- Outlook
- Cascading Style Sheet
- HTML/CSS
- Product and Technical Demonstration
- Customer success
- Problem-solving
- Customer relations
Accomplishments
- Got the award for 'Outstanding performance' in Q1 of 2023
- Star Award (monthly) - Awarded as 'Best performer' in Dec 2018 for achieving 100% accuracy.
- ITIL V4 Certification
- Collaborated with product teams to integrate customer feedback, enhancing features and boosting customer satisfaction through data-driven product improvements.
- Developed and implemented a new workflow and integrated different applications into the software that improved customer efficiency by 80%.
- Increased the number of repeat customers by building strong relationships and providing exceptional service being in the expansion team.
- Customized client portals using HTML/CSS, facilitated onboarding, provided product training, and assisted in workflow automation tailored to specific use cases.
Hobbies and Interests
- Fanatical player of volleyball at school level and won the cup at National level tournaments in the capacity of captain.
- Hiking, climbing glacier and the mountain peak.
- Writing blog on self-motivation and being an enthusiast.
Timeline
Assistant Manager - Solution Engineer (SaaS)
Netcore Cloud
06.2024 - Current
Solution Engineer
Freshworks
02.2021 - 06.2024
Associate (Competitive Pricing Analysis)
Amazon Development Centre
03.2018 - 12.2019
B.Sc - Physics
Madras Christian College
M.Sc - Physics
Anna University