AMAN MISHRA
SENIOR MANAGER - INSURANCE PRACTICE
Bengaluru,KA
Summary
Talented Senior Manager highly effective at facilitating communication between different areas to maximize team and business success. Focused on continuous business and professional improvement. Excellent Presentation Skills, Insurance Domain Expertise and proven Customer Management abilities. Bringing about 10 years of experience in field and ready to take on challenging, growth-oriented role for the organization.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Manager - Delivery
NTT DATA FA INSURANCE SYSTEMS
BENGALURU, KARNATAKA
04.2021 - Current
- Monitored and Controlled the implementation, conducting sessions, assisted PM for plan and delivery.
- Worked closely with customer on Scope Management for the Change Requests and helped company to reduce the efforts by 20%.
- Adopted Customer Centric approach for Planning the UAT for the delivered items maintaining the timeline.
- Oversaw reporting functions to executive leadership.
- Supervised and managed product-related communication to achieve the accuracy and product correctness.
- Managed cross-functional team of 15 including Business Analysts, Developers and QAs.
- Supervised and directed Functional and Development teams to keep projects on-track and tasks prioritized.
Team Manager - Product Owner
NTT DATA FA INSURANCE SYSTEMS
BENGALURU, KARNATAKA
01.2019 - 03.2021
- Allocated and approved team resource usage for FAIRFAX Malaysia.
- Coordinated with software developers and Business Analysts to create custom applications and trackers to achieve client goals.
- Focused on building critical features up front in order to identify constraints and technical challenges. Example Underwriting, Claims, Reinsurance.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Suggested enhancements to product design that would improve user experience, this was possible because of engaging with Customer onsite business.
- Documented each step in product's design process for use in manuals.
- Traveled to clients in Malaysia and Srilanka for various UAT cycle and ensure smooth operations there.
BUSINESS ANALYST - INSURANCE PRACTICE
NTT DATA FA INSURANCE SYSTEMS
BENGALURU, KARNATAKA
06.2013 - 01.2019
- Designed process and system improvements to increase productivity and reduce costs.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. ( Performed POCs with multiple Clients across North America, Middle East and South East Asia)
- Designed and monitored Insurance Products with Rule and Rating engine for complex calculations.
- Engaged with Underwriting, Claims and Reinsurance teams, collaborating on implementation of collection strategies.
Education
MBA - Marketing
IBS
HYDERABAD 04.2011 - 03.2013
Bachelor of Engineering Technology - Computer Science
PES INSTITUTE oF TECHNOLOGY
BENGALURU 03.2005 - 08.2009
Skills
General Insurance
Reinsurance
Problem identification
Story planning
Product Management
Teamwork and Collaboration
Accomplishments
- Certificate of excellence from the Group CEO (Japan) for making system Go-live in Srilanka with extraordinary efforts and dedication during Covid-19 Phase.
- Outstanding contribution award for ‘Extraordinary Individual Performance’ in the year 2015, 2017 and 2019.
- Doubly Promoted to higher management due to extra ordinary display of leadership.
- Best team award in 2017
Certification
Sales Certification NTT DATA
Timeline
Senior Manager - Delivery
NTT DATA FA INSURANCE SYSTEMS
04.2021 - Current
Insurance Certification from NTT DATA
05-2020
Team Manager - Product Owner
NTT DATA FA INSURANCE SYSTEMS
01.2019 - 03.2021
Sales Certification NTT DATA
03-2016
BUSINESS ANALYST - INSURANCE PRACTICE
NTT DATA FA INSURANCE SYSTEMS
06.2013 - 01.2019
MBA - Marketing
IBS
04.2011 - 03.2013
Bachelor of Engineering Technology - Computer Science
PES INSTITUTE oF TECHNOLOGY
03.2005 - 08.2009