Sreeraj P S
Ernakulam
Summary
As a customer care executive with a versatile background in aviation, retail, and export industries, delivering exceptional service and ensuring customer satisfaction. Worked in fast pace, resolving inquiries and handling high-pressure situations and excel in maintaining composure while addressing complex customer issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Relation Executive
OceanAir Travels (Dubai), Ernakulum
06.2023 - Current
- Managed approximately 30 incoming calls, emails and 100 WhatsApp chats per day from customers
- Handled escalated customer complaints professionally, ensuring swift resolution and satisfaction.
Head of Operations
Dream Sky Distributors, Ernakulum
01.2022 - 04.2023
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Head of Sales and Marketing
Kelwo Pvt Ltd , Ernakulum
04.2021 - 02.2023
- Analyzed sales and marketing data for improved strategies.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
Senior Customer Service Representative
SpiceJet Ltd
10.2015 - 03.2021
- Load Planer (weight & balance)
- Trained new personnel regarding company operations, policies and services.
- Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
Customer Service Executive
Bhadra International Pvt
04.2013 - 06.2015
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
Education
BBA -
Anammalai University
Online06.2016
Diploma - Hospitality And Aviation
Phoenix Aviation Academy
Vytila03.2013
Skills
- Decision Making
- Problem Solving
- Time Management
- Fast Learner
- Active Listening
- Team Management
- Public Speaking
Certification
- Licensed Load And Trim - 2017-2021
References
- References Sujith Spicejet Airport manager Calicut international Airport +919526580156
- Sandeep Spicejet Supervisor Calicut international Airport +919895097208
- Sooraj Proprietor Dreamsky Distributors Ernakulam +919605606680 2010
Timeline
Guest Relation Executive
OceanAir Travels (Dubai), Ernakulum
06.2023 - Current
Head of Operations
Dream Sky Distributors, Ernakulum
01.2022 - 04.2023
Head of Sales and Marketing
Kelwo Pvt Ltd , Ernakulum
04.2021 - 02.2023
Senior Customer Service Representative
SpiceJet Ltd
10.2015 - 03.2021
Customer Service Executive
Bhadra International Pvt
04.2013 - 06.2015
BBA -
Anammalai University
Diploma - Hospitality And Aviation
Phoenix Aviation Academy
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