RAJ SINGH CHAUHAN
Project Manager
JAIPUR,RAJASTHAN
Summary
Service-oriented Associate Manager with commitment to excellence and more than [14] years of experience. Effective collaborator promoting great E2E Supply Chain and Business Analyst skills. Proven history of efficiency and reliability. Innovative and goal-oriented Management professional committed to Operational. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
3
3
Years of Project Management
Work History
Associate Manager
Synamedia India Pvt. Ltd.
Bengaluru
11.2021 - Current
- Ensure that RMA projects are executed globally based on project plan to meet identified business needs, within agreed parameters of cost, duration and quality
- Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects
- Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation
- Review project deliverables like Functional specifications, system test plan, results, user guide, and operations manual.
- Ensure Service Level Agreements for projects and incidents are met
- Manage and resolve day-to-day RMA related queries and manage vendors to smooth running of daily operations
- Ensure all contractual terms and conditions have been adhered to by vendors;
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Streamlined processes for increased efficiency and cost savings within department.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Facilitated effective communication across departments to ensure seamless project execution.
- Performed gap analysis to identify areas of improvement.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organization.
- Mentored and supported Tier-1 department employees to create strong workplace culture
Assistant Manager
XLIT India Pvt. Ltd.
Bengaluru
02.2019 - 10.2021
- As Global support take care of all customer incident related to repair of their faulty product and provide on-time support 24X7
- Ensuring post-review of priority incidents
- Notifying participants in Incident Management process when standards and procedures are not being followed
- Rerouting misdirected incidents that have not been handled in timely manner
- Identifying incidents that need special attention or escalation and managing major incidents
- Preparing various SLA reports and Dashboard for Management
- Driving RMA process implementation in SAP S/4 HANA & SAP C4C at Client Location Leading Global RMA process improvement at Client Location
ICT Consultant
Ericsson India Pvt. Ltd.
Jaipur
07.2010 - 07.2017
- Systems Development: Mapping business requirements to solution deliverables and preparing a base for a smooth implementation
- Understanding business processes, study and analyze workflow to design solutions (To-Be, As-Is & Gap Analysis and Freezing)
- Having Good Knowledge of the Configuration of Motorola RF guns in EWM
- Configured Business processes in Material Management involving areas of SAP MM including Inventory Management Contract purchase, Import purchase, Assets purchase, Subcontracting & procurement of services
- Creating Test Data on the development server, Preparing the test cases and executing testing on development server/Refresh Production server
- Involved in all phases of SAP implementation, including blueprinting, gap analysis, mapping, design, and configuration, testing, go-live, user training and post-production support.
- Resolved complex technical issues within the SAP MM environment, improving system performance and reducing downtime.
- Managed master data maintenance in the system, contributing to improved data quality and streamlined reporting capabilities.
- Configured SAP MM modules to align with company-specific requirements, ensuring seamless integration with existing systems.
Education
MBA - Operations Management
Jaipur National University
Jaipur, India 01.2024 - 05.2024
Bachelor of Science - Biology
Rajasthan University
Jaipur, India 07.2002 - 06.2006
Skills
Advanced Excel & Power BI
Project Management
Customer Service
Service Now
Operations Management
Business process improvement
Data Analysis
Requirements Gathering
MS Office
Analytical Skills
Multitasking
Documentation And Reporting
Business Analysis and Reporting
Languages
English
Hindi
References
- Ajit Kumar, +91-9811833416, ajkumar@synamedia.com, Director, Synamedia
- Pankaj Pandey, +91-9950997496, pankaj.pandey@xlit.nu, Senior Manager, XLIT Pvt. Ltd.
Software
Microsoft Office
ServiceNow
SAP
PowerBI
Improved Skills
Stay Updated with business analytics blogs, trainings & stay updated on the latest trends and technologies. Enroll in online courses and certifications. Focus on courses related to data analytics, data science, machine learning, and business intelligence. Gain proficiency in tools like Power BI, ServiceNow and Excel for effective data visualization and reporting.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPersonal development programsFlexible work hoursPaid sick leaveInterests
AI
ServiceNow
PowerBI
Timeline
MBA - Operations Management
Jaipur National University
01.2024 - 05.2024
Associate Manager
Synamedia India Pvt. Ltd.
11.2021 - Current
Assistant Manager
XLIT India Pvt. Ltd.
02.2019 - 10.2021
ICT Consultant
Ericsson India Pvt. Ltd.
07.2010 - 07.2017
Bachelor of Science - Biology
Rajasthan University
07.2002 - 06.2006