Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
VISHAL M KULAKARNI

VISHAL M KULAKARNI

Belgaum

Summary

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

PVR Systems
Benglore
01.2024 - Current
  • Traveled to customer locations to diagnose and resolve hardware issues
  • Give Quote to customer maintenance cost of that device
  • Replacement laptop desktop faulty parts
  • Operating system installation.
  • Audio visuals installation

Technical support engineer

STI InfoTech
Bangalore
08.2022 - 09.2023
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
  • Helped customers set up new systems, applications and software
  • Provided clear and concise step-by-step technical support to guide clients
  • Installed and set up applications for clients, including anti-virus software and Microsoft office
  • Travelled to customer locations to diagnose and resolve hardware issues.

Technical Support Engineer

GENUINE COMPUTER
07.2020 - 07.2022
  • Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding
  • Assisted customers with software package installations, enabling high-performing IT systems
  • Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications
  • Constructed, installed and tested customized configurations based on various platforms and operating systems.
  • Diagnosed troubleshooting queries and support requests remotely and on-site.
  • Provided field-based and remote access support and troubleshooting for software and hardware issues.

support technician

NGX Technology Pvt Ltd
04.2019 - 06.2020
  • Helped customers set up new systems, applications and software
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions
  • Aided management in designing training manuals for usage and troubleshooting
  • Monitored computer system performance and intervened in identified problems
  • Followed user guides and technical manuals to complete skilled repairs.

Desktop Support Engineer

Genuine computers
Sankeshwar
07.2017 - 03.2019
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
  • Assisted customers with software package installations, enabling high-performing IT systems.
  • Completed software installations, maintenance and upgrading in line with company needs.
  • Kept computer hardware in excellent working condition through regular maintenance and inspections.
  • Conducted repairs and maintenance on all IT hardware systems.
  • Replaced faulty hardware components efficiently, accurately and within company time frames.

Education

Bachelor of Computer Applications - Computer And Information Sciences

Mangalam School of Management
Delhi, DL
05-2017

Diploma - computer science

Mangalam School of Management
01.2014

ITI - instrument mechanic

S.B.S.T.E.T'S College
01.2010

High school passed - SSLC

S.J.D.HIGH School
01.2008

Skills

  • Technical Background
  • Operating system: windows2011, 2010, 2008, 2007, XP Vista
  • Wide knowledge of motherboard and circuits
  • Familiar with hardware tools
  • Good knowledge of assembling new Desktops
  • Good knowledge of system configuration
  • Troubleshooting network related problems
  • Installation and trouble shooting Microsoft office 2003, 2007, 2013, 2016, &365
  • Can handle networking equipment
  • Good knowledge of CCTV installation and maintenance
  • Good knowledge of projector installation and service
  • Can handle all types of LaserJet ink jet and dot matrix printer Installation and service
  • Can handle all types of toner issue in laser jet toners and refilling
  • Can handle all types of thermal printers Bluetooth Printers and Hotel billing machines & service also done
  • Can handle Basic asset management
  • Trainings
  • 3 month hardware networking course in global computers
  • Interpersonal skills
  • Quick decision maker
  • Risk management
  • Learning behavior
  • Time bound
  • Accuracy in working
  • Ability to solve problem efficiently
  • Self motivated
  • Computer backup management
  • Anti-virus software installation
  • Application installation
  • Software update installation
  • Windows XP/Vista
  • Hardware diagnosis
  • Hardware upgrades
  • Customer support needs assessment
  • Customer service expert
  • Audio visual Solution
  • Meeting Room solutions

Certification

  • Microsoft Education Accreditation 2024-2025

Languages

Kannada
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Technical Support Engineer

PVR Systems
01.2024 - Current

Technical support engineer

STI InfoTech
08.2022 - 09.2023

Technical Support Engineer

GENUINE COMPUTER
07.2020 - 07.2022

support technician

NGX Technology Pvt Ltd
04.2019 - 06.2020

Desktop Support Engineer

Genuine computers
07.2017 - 03.2019

Bachelor of Computer Applications - Computer And Information Sciences

Mangalam School of Management

Diploma - computer science

Mangalam School of Management

ITI - instrument mechanic

S.B.S.T.E.T'S College

High school passed - SSLC

S.J.D.HIGH School

Similar Profiles

CREATE PROFILE
VISHAL M KULAKARNI