VISHAL M KULAKARNI
Belgaum
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
PVR Systems
01.2024 - 04.2025
Technical support engineer
STI InfoTech
08.2022 - 09.2023
Technical Support Engineer
GENUINE COMPUTER
07.2020 - 07.2022
support technician
NGX Technology Pvt Ltd
04.2019 - 06.2020
Desktop Support Engineer
Genuine computers
07.2017 - 03.2019
Education
Bachelor of Computer Applications - Computer And Information Sciences
Mangalam School of Management
Delhi, DL05.2017
Diploma - computer science
Mangalam School of Management
05-2014
ITI - instrument mechanic
S.B.S.T.E.T'S College
10-2010
High school passed - SSLC
S.J.D.HIGH School
04-2008
Skills
- Technical Background
- Operating system: windows2011, 2010, 2008, 2007, XP Vista
- Wide knowledge of motherboard and circuits
- Familiar with hardware tools
- Good knowledge of assembling new Desktops
- Good knowledge of system configuration
- Troubleshooting network related problems
- Installation and trouble shooting Microsoft office 2003, 2007, 2013, 2016, &365
- Can handle networking equipment
- Good knowledge of CCTV installation and maintenance
- Good knowledge of projector installation and service
- Can handle all types of LaserJet ink jet and dot matrix printer installation and service
- Can handle all types of toner issue in laser jet toners and refilling
- Can handle all types of thermal printers Bluetooth Printers and Hotel billing machines & service also done
- Can handle Basic asset management
- Computer backup management
- Anti-virus software installation
- Application installation
- Software update installation
- Hardware diagnosis
- Hardware upgrades
- Customer service expert
- Audio visual Solution
- Meeting Room solutions
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- System troubleshooting
- Customer support
- Technical documentation
- Software installation
- Root-cause analysis
- Support system management
- Customer relationship management
- Teamwork and collaboration
Certification
Microsoft Education Accreditation 2024-2025
3 month hardware networking Course
LANGUAGES
Kannada: First Language
English
Hindi
Marathi:
Timeline
Technical Support Engineer
PVR Systems
01.2024 - 04.2025
Technical support engineer
STI InfoTech
08.2022 - 09.2023
Technical Support Engineer
GENUINE COMPUTER
07.2020 - 07.2022
support technician
NGX Technology Pvt Ltd
04.2019 - 06.2020
Desktop Support Engineer
Genuine computers
07.2017 - 03.2019
Bachelor of Computer Applications - Computer And Information Sciences
Mangalam School of Management
Diploma - computer science
Mangalam School of Management
ITI - instrument mechanic
S.B.S.T.E.T'S College
High school passed - SSLC
S.J.D.HIGH School
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