Open To Work
Vinay U U
technical support engineer
Bengaluru,KA
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer 1
Oracle Cerner Corporation
05.2023 - Current
- Provided technical assistance for healthcare infrastructure applications with over 50,000 end users.
- Collaborated with incident, escalation, situation, and problem management teams to analyze and resolve tickets.
- Utilized BMC Remedy and JIRA for ticketing; employed RDP, Overwatch, Chops, and Putty for troubleshooting.
- Contributed to critical HARC project focused on revenue and expenses to ensure successful multi-tenant Cerner health cloud jobs.
- Administered Windows servers (frontend), LINUX, UNIX (backend), and OEM/Oracle databases.
- Executed server troubleshooting in VMware, analyzed clusters, and monitored multiple Citrix nodes.
- Handling frequent client interaction while ensuring minimal client impact, and maximum availability.
- Diagnosed and resolved technical issues to enhance system performance and user satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
Junior Technical Associate
Maveric Systems Pvt Ltd
10.2021 - 04.2023
- Executed the upgrade of the R12 Desktop application to the R21 Browser version.
- Managed transition from R16 Desktop application to R21 Browser version.
- Collaborated with development and infrastructure teams to troubleshoot application-level issues running on Linux servers.
- Handled user management tasks — creating users, setting permissions, and managing groups with useradd, chown, and chmod.
- Analyzed technical issues to enhance system performance and user satisfaction.
- Diagnosed and resolved network issues using commands like ping, netstat, ss, traceroute, ifconfig, and nslookup.
- Managed file systems and storage — mounting drives, checking disk usage (df, du)
- Created and maintained bash scripts for repetitive support and maintenance activities.
Education
Master of Computer Applications -
Nitte Meenakshi Institute of Technology
Bengaluru01.2020
Skills
- Linux administration
- Putty application
- Proficient in SQL programming
- JIRA issue tracking
- Grafana performance monitoring
- Essential networking concepts
- Technical application support
- Client relationship management
- Technical troubleshooting
Certification
- Java Developer, Besant Technologies, 03/01/24
- OCI Foundation Certificate, 04/01/24
Accomplishments
- The Best Performer Award, 03/01/22, Recognized by my business unit for being the best performer in 2023.
- Employee of the Month, 10/01/23, Recognized by my business unit for being the best performing fresher in 2024.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Technical Support Engineer 1
Oracle Cerner Corporation
05.2023 - Current
Junior Technical Associate
Maveric Systems Pvt Ltd
10.2021 - 04.2023
Master of Computer Applications -
Nitte Meenakshi Institute of Technology