VMware
Aniket Meshram
Senior Technical Support Engineer
Bengaluru,KA
Summary
Collaborative Technical Support Engineer with 13 years of experience, including 8 years in evolving roles at Dell. Adept at leveraging internal and external relationships to tackle complex issues synergistically. Skilled in eliciting support from vendors, colleagues, and external sources to enhance ticket response efficiency. Combines personal expertise with diverse professional networks to ensure top-tier support quality. Passionate about technology and curious about the future of humanity. Demonstrated strengths in problem-solving, communication, and collaboration. Seeking a challenging and rewarding position to leverage my expertise and contribute to organizational success.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Technical Support Engineer 1
Dell
08.2016 - 08.2018
- I supported customers with laptops and desktops over the entire North America and Canada region.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Senior Technician
Dell
08.2018 - 12.2019
- After working in CSG for 2 years supporting Laptops and Desktops with premium support, I moved to the SSR team, what is currently known as ARG for handling escalations coming in for various reasons and handling the technical and customer part of those
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Diagnosed problems with client machines by applying technical knowledge and troubleshooting skills and collaborating with the Engineering team for a higher and deeper level of issue isolation and resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
Technical Support Engineer 2
Dell
01.2020 - 03.2024
- As a support engineer, I provide technical assistance for rack, tower and cloud PowerEdge servers to customers and enterprises in North America and Canada
- Diagnosed and troubleshot hardware, software and network issues.
- Delivered Tier-3 support and SME input to internal and external customers.
- Handled global OEM accounts that had high complexity DC environments and worked with onsite staff to troubleshoot and resolve SEV 1 issues while keeping their restrictions in mind.
- Helped streamline repair processes and update procedures for support action consistency.
- Exceeded SLA standards for response times and problem resolution.
Technical Support Engineer 2
Dell
08.2024 - Current
- With the advent of AI, nvidia launched their new GPUs and we are right now part of a specialized team that works on Dell XE servers which are extremely complicated and handle a lot of high value data and computing tasks.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Performed root cause analysis of reported issues to enact corrections.
Education
Computer Science -
Dr. Babasaheb Ambedkar Marathwada University
Aurangabad, Maharashtra01.2016
Skills
- Proficient in Hardware Solutions
- OS deployment (Linux, VMware and Windows)
- Virtualization deployment with VMWare
- Training and mentoring
- Root-cause analysis
- Log generation and analysis
- Relationship building
- Data analysis
- Remote diagnostics
- Customer service
- Server and IT support
Certification
- VMware Certified Professional Data Center Virtualization, 2023, VMware
- VMware Certified Associate - Data Center Virtualization, VMware
- Specialist Implementation Engineer, PowerEdge, Dell
- CompTIA A+, CompTIA
- Associate - PowerEdge Version 2.0, Dell
Accomplishments
- Worked in mentoring new hires under Server Sikshana and received Game changer award.
- Top Performer in FY23 and achieved Extraordinary Award.
Travelling
Passionate about long-distance motorcycle touring, having completed extensive solo and group rides across diverse terrains. Skilled in route planning, logistics management, and adaptability to varying conditions. Experienced in high-endurance travel, covering up to 1,200 km in a single stretch.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Chance present themselves to those who have prepared.
Haikyu
Software
Linux (RHEL/Ubuntu)
IDRAC
Nutanix (APOS)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Interests
Riding
Hiking
Cooking
Timeline
Technical Support Engineer 2
Dell
08.2024 - Current
Technical Support Engineer 2
Dell
01.2020 - 03.2024
Senior Technician
Dell
08.2018 - 12.2019
Technical Support Engineer 1
Dell
08.2016 - 08.2018
Computer Science -
Dr. Babasaheb Ambedkar Marathwada University
Similar Profiles
Zenan Li (Kevin)Zenan Li (Kevin)
Senior Product Manager - Performance Lead at DellSenior Product Manager - Performance Lead at Dell
Rohini ChaudharyRohini Chaudhary
Senior Sales Development Representatives at DELLSenior Sales Development Representatives at DELL
OSMAN WAHEEDOSMAN WAHEED
Production Operations Senior Representative at DellProduction Operations Senior Representative at Dell
Steven RuckerSteven Rucker
Distribution Supervisor at DellDistribution Supervisor at Dell
Neha DasguptaNeha Dasgupta
Team Lead – Inside Sales & Growth Strategy at LivspaceTeam Lead – Inside Sales & Growth Strategy at Livspace