ROHAN GUPTA

• Devised processes to boost long-term business success and increase profit levels.
• Major responsibility is upsell & continuous business addition from MEA market
• Oversee Vodafone & affiliate projects in Middle east & Africa market - Vodacom Mozambique, Vodacom South Africa, Vodacom Lesotho, Vodafone Qatar, Vodafone Ethiopia.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.

· Drive standardization and automation of key deliveries to achieve transformation savings.

· Drive redesign and deployment of E2E process management for assigned process stream across Business Groups.

· Drive continuous improvement for the process stream using industry best practices.

· Drive automation through Global tools & RPA (Robotics Process automation).

· Specifically, responsible for ensuring process deployment, adherence and compliance across Business Line / Business Group

· A vital Contributor towards improvement of Nokia Services Process Framework

Transition manager for all African countries from GDC, Involvement includes validation of scoping and costing with SOR , operational Readiness w.r.t people, process and tools.

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· Advanced remote trouble shooting for installed RF equipment across Tulip MPLS VPN network

· Providing technical support for wireless hardware level of installed RF equipment across Tulip MPLS VPN network and Designing of BOM based on circuit requirement.

· Managing a team of ten, providing customer support along with associated project implementation.

· Designing, implementing and supporting data/voice network and structured cabling.

· Configuring the equipment components (router, switches, IP addressing, access-list, VPN Tunnels and ISDN, et al) according to the client network requirements.