Kevin George

• Recruitments of Employees for Group Companies with in the agreed upon SLA
• Hiring and deployment of Security and Maid services for group companies
• Ensuring manning of 50 Security points among 7 companies and corporate office
• Develop a consolidated Group HR Manual applicable across Group Companies, with appropriate variations to take into account applicable laws and smooth migration from current policies and practices; this includes a standard process for recruitment, on-boarding, exit management and record keeping across all Group Companies
• Rationalization and standardization of grades and salary scales across Group companies
• Successful rollout of KRA for all Meeran Group companies for FY22 by creating measurable & quantifiable KPIs in line with LTP, mechanisms to ensure proper implementation and incorporating proper reward & recognition program
• Incorporate Management Trainee Development Program (MTDP) for the group by identifying high potential young talent, grooming & developing their potential to take on business leadership roles in one of the group companies
• Development and execution of customized training and development programs at the Group including designing and implementing the targeted programs to an annual calendar and assessment of post training performance of candidates
• Payroll management and transition from Eastern Condiments Pvt. Ltd
• Transition from Eastern Condiments Pvt. Ltd
• And data migration in HRMS system
• Identify the Gaps in the Organization and take corrective measures to implement best practices
• Maintaining HR related statutory compliance among Group Companies

• Bring new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses
• Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses
• Coordinates office management activities for CEO
• Researches, compiles, assimilates, and prepares confidential and sensitive documents and briefs the executive regarding contents
• Reads and screens incoming correspondence and reports, makes preliminary assessment of the importance of materials and organizes documents, handles some matters personally, and forwards appropriate materials to the executive and staff
• Prepares agenda and collects materials for meetings, speeches, and conferences; takes minutes and keeps records of proceedings as required
• Compiles and maintains records, statistical information, and reports
• Planning and migrating form Tally to Odoo ERP platform
• Defining Project scope to the ERP Vendor
• Defining project's scope and planning the activities necessary to achieve its goals
• Ensuring that the project meets the quality standards expected by the organization
• Preparation of Manpower Requisition forms as per the requirements discussed by respective HODs from different departments like, Operations, Marketing, Sales, Factory, etc.,
• Conducting screening round interview and shortlisting candidates
• Defining and assigning Key Performance Index for all employees
• Monitoring and evaluating Key Performance Index
• Designing Escalation mitigation route and handoffs.

· Field Office Support Centre – Virgin Media, December 2017 till July 2019:

Part of the team for Designing and implementing project migration from North Ireland to Bangalore Location.

Helped in developing and implementing Escalation mitigation plan and handoffs.

Blocking Calendar (Outlook) and scheduling Skype Meeting with client and Stake Holders. Scheduling Business calls as per request.

Coordinating with the field technicians, assigning jobs and ensure completion. Chasing on failed jobs and publishing daily reports on completion.

Publishing daily deck to the Area Field Managers and Head of Departments.

Coordinating with different departments to ensure that Virgin Media has permits to access certain areas and raising permits with the local Council throughout UK and North Ireland.

Preparing and Publishing Daily, Weekly and Monthly Statistics Deck. Raising request forms with different Sub-Contractors to ensure that the works are assigned to correct technicians and chasing on the completion of the same.

Applying control charts (3/3 metrics) to enhance the productivity and quality.

· Customer Support Executive for Virgin Media, May 2016 till November 2017:

Working as Retention specialist for Odin Process.

Attending and following upon escalated case.

Contacting customers with concerns over email and phone.

Mentoring new hires.

Publishing monthly and weekly statistics.

· Technical Support Executive - United Online, January 2012 till November 2015:

Sr. Consultant.

Configuring and troubleshooting Email Clients like Microsoft Outlook (2003, 2007 and 2010), Mac-Mail and Mozilla Thunderbird.

Escalation Specialist for United Online.

Following up on Corporate Level Escalations and Requests, ensuring timely response.

Managing Team of 18 members.

Attending Client Calls to discuss on the key metrics and challenges.

Devising and implementing process improvement plans.

Overseeing the Process Transition over different geographical locations.

Taking ownership and completing process related training in timely manner and publishing the results.

Preparing and Publishing Weekly Statistics Deck.

· Technical Support Executive – Symantec, September 2008 to July 2011:

Extensive experience in delivering exceptional customer satisfaction and improving overall operations.

Proficient in front-end and back-end operations, development and support.

Strong interpersonal and organizational skills. Intuitive analytical ability to attain network, desktop and application level solutions.

Project management proficiency includes analysis, implementation, and documentation.

Accessing the customers’ computer through remote session and executing solutions for the customer while keeping the customer updated on the steps taken.

Level 2 support, providing the latest updates to the team members and helping them to achieve the targets.

Monitoring and providing constructive feedback and following up on the cases which are set as pending to provide resolution.